• Help our customers with technical questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s)• Provide technical support via a ticket portal, telephone or email to resolve complex queries.• Develop scripts to provide new service offerings, assist with internal business process improvement and produce detailed reporting and analysis for business intelligence and a wide range of bespoke projects.• Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.

•Responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues•Proactively monitor system/application alarms, investigate, analyze, resolve or escalate alarms and service requests•Prioritizing and managing work queue in accordance with service level agreements, documenting investigation and issue resolution, triaging issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications•Troubleshoot by gathering information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables and updating database fields

• Assist in registration and demographic identification of ED patients while tracking the status of patients awaiting admission• Checks charge logs for patients to ensure that authorization obtained and CPT code matches.• Assists in answering any questions co-workers may have in the EPIC system o Attends super user meetings to provide feedback and suggestions for our current work queues.• Assists co-workers in filtering work queues to make our workflow more efficient.• Responsible for getting authorizations by contacting doctors' offices for Medicare and Medicaid HMO, PPO, etc plans.

•Processed medical insurance information, verified patient eligibility, and addressed any patient questions about insurance •Organized and coordinated patient in-take and other appointments•Assisted patients with completion of paperwork when necessary•Scanning, updating, and filing medical records

•Answered an average of 60 calls a shift pooling in from our 11 location in the mid-town area•Scheduled guest for appointments usually one to four weeks out•Created new profiles for first time guest and provided information on how to prepare before appointment •Kept the books clean by conforming guest, checking voicemails for any updates, and communicating with coworkers

•Assisted an average of 40 customers per day in finding or selecting items, and providing recommendations to improve their fitting room experience •Maintain accurate merchandise displays and ensure placement of products to maximize purchases and increase sales •Used company tools to pull items from back room while keeping track of inventory

Worked with a team to develop a beta product utilizing AccuWeather API surrounding user data