Nicole Hackbarth, M.S.Ed Email & Phone Number

Buffalo, NY, US

Mentor Collective is a fully remote startup and the leading provider of impact-driven mentoring programs. We partner with universities to provide all students with a relevant and trained peer, professional, or alumni mentor.My role as Business Operations Manager covers a number of areas, inclusive of: operations and administration, finance, compliance and.

Buffalo, New York, United States

Built and supported a customer success management (CSM) team through: hiring and onboarding new team members, encouraging specialization and professional development within the team, and facilitating goal setting/tracking in alignment to department and organizational mission.

Buffalo, New York, United States

Trained and led a team of Consultants to engage with our partners in a high-impact manner during the initial implementation phase of their customer journey.Designed, operationalized, and refined implementation phase through assessment of current processes and learnings based upon the experiences and feedback from current partners.

- Managed projects and initiatives company-wide; including prioritizing based on needs and maximization of the system to be effective for all stakeholders- Maintained overall data accuracy and information within Salesforce- Designed processes to enhance workflows and use of Salesforce by users; discussed needs and barriers to current processes

- Identified ways the Gainsight (Salesforce integration) product could aid in streamlining current consultant processes- Provided visibility into data points and metrics collected through SalesForce and Gainsight to allow consultants to better understand their campus portfolios and scale efforts- Established strategies to gain internal buy-in for use of.

- Assisted in design and implementation of TaskRay (Salesforce integration); including internal training, creation of process workflow, and identifying data points or metrics to be leveraged- Leveraged SalesForce data and metrics to organize and prioritize campus outreach and needs; including creation or reports and dashboards- Established strategies to.

- Identified data points and how to best collect them in order to assess progress on objectives- Leveraged SalesForce data and metrics to organize and prioritize campus outreach and needs; including creation or reports and dashboards- Managed multiple implementations of product occurring on the academic year timeline- Designed and implemented targeted.

- Leveraged Salesforce data regarding accreditation submission timelines, institution type, and number of primary contacts to develop a communication plan to proactively prepare campuses to submit their accreditation archiving requests- Assisted with the archiving technical process of capturing documentation for SACSCOC campuses submitting for.

- Provided continuous feedback on SIT programs through participation and research of best practices- Created assessment plan to evaluate student experiences for the Advisement & Registration program in order to identify student needs and gauge demand for moving to an online orientation program; communicated survey results to appropriate individuals working.

Duluth, Minnesota Area

- Developed custom questions crucial to identifying the specific needs of first-year students at the University of Minnesota Duluth (UMD) - Created connections between students with their assigned instructor and peer advisor to ensure adequate consultation- Created summary reports for the Student Strengths Inventory results for distribution to campus.

Duluth, Minnesota Area

- Created alternative payroll sheets for SIT use specifically to improve efficiency of process for both the business office and student employees - Analyzed accounts and redistributed costs to better realize program costs - Assisted director in streamlining the previous budget process through development of budgets for the transfer student ‘Touchpoints’.

Duluth, Minnesota Area

- Created and managed Moodle site for course resources and grading- Facilitated a 15 week course working with an instructor to assist in orienting 25 first-year students to the University of Minnesota Duluth campus- Encouraged dialogue and reflection from students in this course while in class and in one-on-one meetings- Served as a resource for students.

Duluth, Minnesota Area

- Worked with a team to organize and facilitate a 5 day orientation program serving 2,000 first-year UMD students - Assisted in the planning, communication, and curriculum of the Bulldog Welcome Week program specifically developed for new transfer and nontraditional students for Fall 2012 - Recruited presenters and organized presentations for 72 workshops.

Duluth, Minnesota Area

- Developed working relationships with campus partners, specifically with collegiate advising partners - Advised first-year students on appropriate courses that would assist in their pursuit of degree completion - Engaged first-year students in discussion regarding their personal interests and goals - Responded to student questions and concerns - Assisted.

Duluth, Minnesota Area

- Developed and maintained an extensive teaching assistant resource manual using Moodle - Created and managed Excel spreadsheet for UMD Seminar Program to match instructors to teaching assistants - Processed paperwork for hiring, availability, and payroll for instructor and teaching assistants - Placed teaching assistant with the appropriate instructor for.

Duluth, Minnesota Area

- Assisted transfer students via email, phone contact, and one-on-one meetings to resolve problems - Worked with transfer students navigate administrative processes such as transferring credits or petitioning courses - Assisted students in navigating their Academic Progress Audit System (APAS) reports

Master Of Science In Education (M.S.Ed.), Student Affairs Administration

Bachelor In International Business, International Business

Bachelor Of Accounting

Bachelor Of Arts, Women, Gender, And Sexuality Studies B.A.