Nicole Henson Email and Phone Number

Supporting Enterprise Tech, Operations, Risk Management, Enterprise Payments, and Government and Controls Office OrganizationsLead efforts for the identification, transformation, and visualization of data into actionable information that drives strategies resulting in positive outcomes for teammates for my supported LOBs that includes but is not limited to: • Extensive turnover analyses and commentary across multiple demographic cuts • Identifying disproportionate turnover within pipelines, job codes, business areas • Early Career pipeline and career progression, hiring demographics, corporate social responsibility • Monthly/Quarterly Regulatory Reporting on RIFs, open positions, turnover, and staffing vacancyServed as the point HC Analytics partner for several Enterprise and Human Resources Initiatives:• Truist’s Approval to Hire Process: Consulted with HR Senior Leadership, Risk, and Audit stakeholders on the best MVP process to capture all associated risks with closing active positions and requesting backfill positions for exiting teammates with no position management system in place• Talen Acquisition Dashboard: Worked with Talent Acquisition and Workday configuration teams to create 3 phase approach to developing accurate and automated reporting of KRIs, integrated and validated more than 10 Talent Acquisition metrics into Visier, and developed several Visier dashboards that monitored KRI trends and performance and capacity of our TA group• Project STAR Enterprise Redesign: Developed an automated process for creating separation notices, worked with business partners and designers to submit over 2500 org changes within our design tool, validated several thousand workday changes across three design waves with HR partners and LOB designers

The Human Capital Analytics team provides timely, accurate and meaningful data and insights that support leaders in solving key workforce issues and achieving their strategic goals.Consulting - Partner across HR and the business to understand business needs and advise on analytic solutions (data sourcing, reporting, etc.). Make recommendations to solve human capital analytic needs based on enterprise strategy, market trends, internal/external rules and regulations, and available tools/resources. Delivery - Provide a wide range of solutions to HR and business leaders in support of achieving their strategic, operational and tactical goals. Support the HC analytics consultants with data analysis of the Truist workforce using Workday reporting and Visier People Software. Enablement - Strengthen the analytic capabilities of HR to better support the business through training and self-service skillset development.

18 month rotational development program that consists of 3 rotations across various corporate function teams. Analysts gain exposure to senior leadership, exclusive training and networking opportunities.

• Created process maps for critical technology processes in Visio and documented the technology’s business requirements• Analyzed General Ledger data in Oracle with Microsoft Access to forecast expected levels of entries on the closing date of the merger• Worked with the Business Control Office to develop an inventory of controls to assess for any compliance gaps and mitigate issues prior to the merger close date• Developed a communication plan for 150+ stakeholders to ensure proper execution of closing procedures upon merger completion

• Helped with the implementation of the enterprise wide flexible work program by hosting design sessions to develop a flexible work program guide for managers and teammates and analyzed the success of the pilot program through over 500 teammate responses to our pre and post pilot surveys • Identified 7 focus areas to execute on to address Client Contact Center employee attrition by leading focus groups with service representatives, hosting manager round tables, and conducting industry research across our 4 sites • Supported several integration sub-workstreams around severance, new hires, retirement, and Tier 1 HR support • Assisted with the creation of personas and journey maps for new hires and existing employees for several merger milestones

• Analyzed over 450 community development loan write ups to identify trends and develop strategies to improve community development lending practices • Developed and automated HMDA and Small Business Lending reports for quarterly meetings with the CRA Committee • Assisted with the creation of 13 metrics that could be measured quarterly to accurately assess CRA performance on SunTrust's Risk Appetite Framework• Designed an updated Performance Context Document template to ensure consistency in reporting CRA performance, engagement in communities, and individual market tactics addressing community needs• Acted as a coordinator for our CRA annual meeting which included creating a geographic market overview report for 25 geographical markets, editing and reviewing 17 community development managers' market strategies, and making sure the two day event ran smoothly

Provided a welcoming environment to guests by a smooth/efficient check-in process, giving tours of the studio, and demonstrating proper spin bike set up/instructor cues. Also participated as a liaison for the studio at various community outreach and volunteer events in the Atlanta area.

• Assisted with the company's first 401(k) audit by collecting participant data and organizing the requested documents • Worked extensively in ADP by entering new hires, terms, employee documents and creating 10 custom reports• Assisted with open enrollment and creation of the company's 5 benefit carrier files• Completed monthly audits of all benefit bills and files to ensure all policy changes have been received by the carriers• Completed an HR and I-9 audit of over 150 employee files• Updated the company's standardized performance review system to automatically set customized departmental goals as employees declare a career path in ADP• Scheduled interviews, gave company tours, and initiated background checks for over 25 candidates

• Managed inventory control of over 1000 products and the organization and shipment of up to 200 online orders daily• Trained 12 new employees on daily business operations and store policies• Lead team of 10 associates during monthly overnight floorsets and shipments• Communicated extensively with customers to ensure they received quality customer service• Participated in extensive sales training seminars learning a variety of sales techniques and approaches• Developed valuable marketing skills through building visual merchandising displays throughout store

• Conducted a HRIS audit on over 400 employees to collect information from the last ESR about latest promotion, NDA, etc• Created succession planning talent review packet in excel for all managers comparing performance review scores to potential scores with a 9 box matrix to help analyze team development• Helped facilitate a smooth transition of the company from an HRIS to Ultipro HCMS system by conducting 4 training seminars to non-exempt employees• Worked closely with payroll to submit tuition reimbursements and check requests• Created 20 career paths for the company by researching competencies and skills that employees needed to specialize in to move on to the next level