Nicole Matthews, M.Ed., Bcba, Lbs Email & Phone Number

Philadelphia, Pa, Us

Collaborate with internal stakeholders to analyze and document clinical business processes within the Centria Autism division, leading to the development of technical specifications for IT applications that support clinical processes.

Pennsylvania, United States

Independent contractor providing behavioral consultation to families and schools.

Responsible for supporting the development, execution, and evaluation of product initiatives aimed at promoting growth, affordabilty, innovation, and customer expectations. Collaborating with others to deliver innovative products to more than 1300 ABA practices and 95,000+ active users.

Created the best practice workflows for utilizing the CentralReach platform and mobile app. Initiated Privacy by Design across products and collaborated with product managers to deliver dynamic products to our customers.

Pompano Beach, Florida, United States

Directed customer education programs and projects, including development of customer facing implementation courses. I collaborated with product and product marketing departments to identify opportunities for improvement in best practices while partnering with cross-functional teams to ensure seamless adoption of the CentralReach platform.

Pompano Beach, Florida

Successfully mentored a high performing team (Data Integrity, Customer Success, Professional Services, Support and Implementation) whose role was to manage the relations with clients to ensure continued growth and retention.

Greater Philadelphia Area

Managed enterprise customer accounts and streamlined product adoption and utilization. I advised a team of Customer Success Leads regarding product adoption, utilization and escalations, resolving customer concerns and coordinating of on-site support activities enhancing customer experience and driving successful customer outcomes.

Introduced prospective BCBAs to ABA principles by facilitating course discussions during Instructor Contact Sessions. Promoted active participation among learners during and outside of class. Moderated learner assignments and evaluated engagements to provide suitable coaching and feedback, as well as reinforcing critical thinking among learners.

Mclean, Virgina

As Clinical Director, I was tasked with increasing the company footprint in NJ, PA, and DE, including hiring and training BCBAs, onboarding new clients, and providing services. I had complete oversight of start-up offices, including coordination of funding sources community and market outreach, and identification of business opportunities.

Midvale, Utah

Developed clinical practices and administrative policies, established initial payor contracts and credentialing for employees during the start up stage of the clinic. Hired, trained, and mentored a team of BCBAs and behavior technicians, completed assessments and supervised work hours of prospective BCBAs. Partnered with families, external agencies and service providers to promote high-quality behavior analysis services for clients.

Salt Lake City, Utah, United States

Promoted to West Coast Regional Director, I trained, mentored and supervised the work performed by senior consultants in AZ, CA, CO, LA, UT, and WA. This involved allocating caseloads and evaluating provider's work capacity in addition to auditing clinical documentation and authorization utilization. I ensured consistency and organization throughout the region by implementing systematic record-keeping practices and managed professional standards in treatment plans/programs by ensuring compliance to contract requirements and insurance certifications.

Certificate, Healthcare Corporate Compliance

Certificate, Aba / Bcba Coursework

M.Ed, Special Education And Teaching

Ba, Psychology