Nicole Hoang Email and Phone Number

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

Acquired Serro

• Work closely with sales management to inspect sales process quality and prioritize improvements• Manage the order fulfillment process: quotation, issuing POs, tracking WIP, confirming delivery, customer support and issue resolution with engineering and manufacturing.• Provide data-driven analysis, reports, and dashboards to aid in pipeline, forecasting, and KPI management to support decision making• Maintaining data integrity within Salesforce.com to improve sales effectiveness and ability to deliver actionable insights• Developed, launched and managed Salesforce Einstein Analytics for both management and individual users• Designed, setup and maintained Salesforce standard objects, custom objects, and process flows

• Develop profitable purchasing strategies• Negotiate best vendor terms, pricing, and delivery based on budget and schedule requirements• Research and evaluate suppliers based on quality, selection, service, support, reliability, and distribution capabilities• Consistently and accurately adhere and enforce warehouse and inventory control policies and procedure• Generate POs to vendors based on requisition requirements • Resolve issues with deliveries, such as wrong materials, undelivered goods or delayed deliveries

• Provide courteous and professional customer service in a timely manner• Implement inventory control procedures and generate monthly inventory reports • Assist all ongoing company operations including financing, human resources, purchasing, etc.• Provide general office administration supports• Order office and production supplies• Interview, train and supervise customer service agents

• Led and directed team members on daily store operations and procedures.• Greeted and supported customers with products and service selections• Organized, tracked, and reordered weekly inventory• Assisted branch manager on sale forecasting and adjust production levels to achieve sale targets• Carefully interviewed, selected, trained and supervised a team of 20+ employees• Created weekly staff schedule to maintain operational efficiency and minimize overtime

• Promptly responded to general inquiries from customers regarding order status and service information via phone, email, and fax. • Received and processed incoming orders in an accurate and timely manner • Performed quality control check for finished products • Produced shipping slips and invoices for completed purchased orders• Organized shipping and receiving area