Nicole Houin Email and Phone Number
Detroit, MI, US
Nicole Houin's Location
Detroit Metropolitan Area, United States
Nicole Houin's Contact Details
Nicole Houin work email
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Nicole Houin personal email
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Nicole Houin phone numbers
About Nicole Houin
Office Phone: 313-771-7311 - Email: Nicole.Houin@313presents.comDedicated to providing an elevated concert experience for each of our premium clients and their guests at Pine Knob Music Theatre, Fox Theatre, Michigan Lottery Amphitheatre, and Meadow Brook Amphitheatre.
Nicole Houin's Current Company Details
313 Presents
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Senior Director, Premium Sales and Service
Detroit, MI, US
- Website:
- 313presents.com
- Employees:
- 107
Nicole Houin Work Experience Details
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Senior Director, Premium Sales And Service313 PresentsDetroit, Mi, Us
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Senior Director, Premium Sales & Service313 Presents Mar 2023 - PresentDetroit Metropolitan Area
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Director, Premium Sales & Service313 Presents Jan 2021 - Mar 2023Greater Detroit Area313 Presents is a joint venture with Pistons Sports & Entertainment and Ilitch Sports & Entertainment, overseeing the concert entities. Oversee a team of 5 sales and service representatives. In charge of the training and education of approximately 100 additional sales representatives. Formulate marketing, sales processes, new products, and business-development strategies to drive revenue growth. Surpassed highest revenues in 20 years for Pine Knob Music Theatre for the 2023 season, with $9.96 million in revenues, increasing revenues year-over-year. Hit and surpassed the goal for 313 Premium Access Seating 6 months into the sales cycle due to redesign of the program in 2020 and 2021 and re-training of over 100 sales and service representatives. Designed and executed sales strategy, marketing plan, training programs, and new products to continue to push the growth of the premium sales team to over $14 million in 2022. Have surpassed these numbers 6 months into the sales year for 2023. Provided strong training and coaching, to execute a 90% renewal rate post-pandemic and the highest in over 5 years while increasing pricing. Transitioned, rebranded, designed new marketing programs, and restructured the Premium Program at the Fox Theatre, by consolidation on re-sale tickets and restoring price integrity and product awareness to increase individual suite rentals, season ticket revenue, and suite lease revenue. Led the start of a new department and growth of that department, by creating an aggressive compensation plan, networking within the industry, and providing performance driven incentives. Redesigned sales policies and procedures, which led to a reduction in complimentary tickets and suites and increased overall revenues.
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Director, Entertainment Sales & ServiceDetroit Pistons Oct 2018 - Jan 2021Detroit, Michigan, United StatesMaintained 75% of the Premium Seating relationships during my time as an account representative. Once promoted to a director, worked to restructure pricing and processes to provide the maximum potential in the courtside and suite ticketing program. Managed a team of six representatives along with providing direction and training to 40 to 50 individuals in other departments. Saw continuous growth over the ten years within the organization. Sold over a million dollars in sales two years in a row as a seller. Created and grew our “full suite club” program that encouraged representatives from all sales level to learn and close suite lease deals. Established price integrity on our 192 suites at The Palace to increase per show pricing and suite lease pricing. Coordinated the moved from The Palace of Auburn Hills to Little Caesars Arena. Maintaining many of the premium accounts throughout the transition even with significant price increases. Designed, created, and executed the new Entertainment Sales and Service team that recently moved over to 313 Presents. -
Director, Premium Partnership SalesDetroit Pistons May 2015 - Jan 2021Detroit Metropolitan Area
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Senior Manager, Premium PartnershipsDetroit Pistons May 2014 - Jan 2021Detroit Metropolitan Area
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Manager, Premium PartnershipsDetroit Pistons Jun 2013 - Jan 2021Detroit Metropolitan Area
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Account Manager- Premium Sales And ServiceDetroit Pistons Nov 2011 - Nov 2012Detroit Metropolitan Area
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Premium Seating SpecialistDetroit Pistons Jul 2010 - Nov 2011Detroit Metropolitan Area
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Director Of Premium Seats & SponsorshipLive Nation Mar 2009 - Jul 2010Indianapolis, Indiana AreaOversaw the premium seating sales for five venues: Ruoff Music Center, Old National Centre, TCU Amphitheater at White River State Park, Taft Theatre, and Bogarts. Created a new premium seating program at Taft Theatre and Bogarts. Oversaw and executed the creation of a sponsorship program at Taft Theatre, Bogarts, and Louisville Palace. Since the creation and success of the Bogarts premium program, the venue has expanded and completed cap ex to grow this program. Managed a team of two service representatives. Created sales strategy, proposals, and marketing to align with Live Nation sales initiatives. Managed relationships with venue staff, managers, and general managers at five different venues to provide structure, processes, and execution of the premium and sponsorship programs. Hit sales goals at multiple venues both years selling over 6 million dollars in revenues. -
Corporate Account ExecutiveDetroit Pistons Jun 2003 - Mar 2009Detroit Metropolitan Area--Maintaining account base of 300+ accounts, while selling new accounts, with a goal of $350,000/year.--Selling and renewing accounts for all venues of Palace Sports and Entertainment, including DTE Energy Music Theatre, Meadowbrook Music Theatre, Detroit Pistons, and Detroit Shock.--Servicing accounts throughout the year including account issues, requests, and wow moments for clients and their event attendees, and building repor with all accounts.--Creating new and unique renewal assets, touchpoints, and incentives on a continued basis.--Managing the night game phone staff for home and away games, including: training of new game night sales staff, assisting in up sells from individual tickets and solving customer complaints.
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Sales Account Executive And InternPikes Peak International Raceway 2002 - 2003--Assisted with pre and post race programs, coordinating suites with the clients, placing vendors on the midway, and escorting clients to the locations they were needed.--Aided with Winner’s Circle events, such as autograph sessions and post race award ceremonies.--Worked as the Suite Liaison, answering questions and solving problems as they arose, and creating a comfortable and satisfactory race experience for suite holders.
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Office Manager And InternPro Sports Mvp 2001 - 2003--Wrote contract agreements for celebrity appearances and programs throughout the world.--Assisted with celebrity and program bookings, and fulfilling celebrity requests for events.--Designed event autograph cards, staff and celebrity event manuals, sales and follow up letters.--Performed research for events finding locations, celebrities, celebrity managers and contacts, and any other event materials needed.
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Model ManagerPromotional Specialist Inc. 2000 - 2003--Managed four to thirty models for event promotional programs, such as: Phoenix Open (Buick), Fiesta Bowl (GM), Colorado State Fair (Chevrolet), and National Western Stock Show (Chevrolet).--Created model schedules, manuals, and incentives for all programs that I managed.--Assisted in recruiting new models and retaining current models in Colorado area.
Nicole Houin Skills
Sales
Salesforce.com
Customer Service
Event Planning
Social Media
Crm
Business Development
Sponsorship
Management
Entertainment
Social Networking
Sponsorship Sales
Account Management
Training
Public Relations
Recruiting
Strategic Partnerships
Selling
Fundraising
Time Management
Online Advertising
Archtics Ticketing System
Hospitality
Premium Seating
Direct Sales
Customer Retention
Premium Sales
Private Events
Frequently Asked Questions about Nicole Houin
What company does Nicole Houin work for?
Nicole Houin works for 313 Presents
What is Nicole Houin's role at the current company?
Nicole Houin's current role is Senior Director, Premium Sales and Service.
What is Nicole Houin's email address?
Nicole Houin's email address is nh****@****ons.com
What is Nicole Houin's direct phone number?
Nicole Houin's direct phone number is +124837*****
What are some of Nicole Houin's interests?
Nicole Houin has interest in Children.
What skills is Nicole Houin known for?
Nicole Houin has skills like Sales, Salesforce.com, Customer Service, Event Planning, Social Media, Crm, Business Development, Sponsorship, Management, Entertainment, Social Networking, Sponsorship Sales.
Who are Nicole Houin's colleagues?
Nicole Houin's colleagues are Darin Goldstein, Jason Ostrom, Jacob Giampa, Zachary Bennett, Jenny L. Racette, Amanda Novosel, Sarah Zawalski.
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