- Leading and managing large programs and projects- Providing consultative services based on deep domain knowledge and understanding of business processes, systems, and program management - Conducting business process and impact analyses; strategy review and design implementations- Building enterprise-wide infrastructure strategy, architecture, and roadmaps

- Developed new company-wide operational resiliency program protecting over 97,000 employees, over 500 sites, critical operations and functions, and senior leadership - Created and implemented new Management Policies based on company objectives and industry standards- Implemented and tested new capabilities to enhance communications, processes and procedures, reporting, and governance- Led and directed global situation awareness, risk management, and operational execution of coordinated responses- Aligned critical operations and business units to meet policy requirements and mitigate risks- Established quantitative and qualitative reports of value at risk, maturity reporting, and business case analyses to include benchmarking and competitor reviews- Worked with functional teams to perform gap analysis against industry standards, define new paths forward, and establish 3 year strategic and tactical plansAccount Management- Global project manager for a major global client including their 11 companies- Effectively managed 11 P&L budgets to reduce overhead and improve revenue and account values - Led or oversaw up to 50 IT audits annually - Led and directed IT solutions for business processes- Managed eight teams to include day-to-day operations and to test business resumption and resilience strategies and infrastructure - Architected solutions for mid-range and mainframe applications- Provided education and training to clients and sites to understand business processes, IT Governance, and audit requirements- Developed comprehensive project plans, work breakdown structures, resource plans, asset acquisitions, and budget control - Conducted Risk Assessments and Business Impact Analyses for over 300 client sites globally in addition setting a standardized tier structure for the organization- Developed planning templates, training guides, management policies, procedures and exceptions process

- Quality healthcare audit and records assessments of participating and applying doctors- Led Credentialing Committee of physicians review board to ensure compliance with medical policies- Performed site audits and quality assessments- Developed training guides and provided instruction to teams with respects to peer-review boards, quality control, compliance mandates, federal and state legislation, and credentialing procedures