Driven by delivering a first-class employee and customer experience. Exceptional program manager, strong leader, excellent communicator, and innovative thinker with 10+ years of experience in CX & Marketing. I have experience in overseeing the development and strategy of scalable performance management tools, stakeholder storytelling, incentive campaigns, process improvements, multi-faceted communications, event management and maintaining a multi-million-dollar budget. I am currently responsible for Performance Management strategic initiatives across CXSO in Account Management, Repair, Specialty, and Tech Ops. These focus on insulating our Internet Base with Xfinity Mobile and the value of our Xfinity Video products: X1, Flex, NOWTV. Leveraging tools, technology, and behavior science, I aim to bring the best out of each customer interaction by prioritizing the employee experience with the tools to get their job done, and the programs to motivate their performance.* Leader and advocate of Employee Recognition and Rewards programs across Comcast.* Worked to consistently generate Top 2 pNPS Scores of all Employee Tools: Xchange (+66, Q1’23), MyPerformance (+51, Q1’23) with below 5% reported issues.* Scaled Performance Management Tools from 1,500 users to over 100k users over 4 years: now with an average of 90% monthly participation.* Responsible for development, execution, and communication of 20+ Annual National Care Incentive and Employee Experience Programs leveraging Xchange