Nicole Jackman Email & Phone Number

West Palm Beach, Florida, United States

• Assist customers with the purchase of event tickets utilizing a computerized ticketing system at Box Office windows.
• Promote and suggest upgraded experiences and add-ons.
• Provide general venue information for Kravis center and all affiliated venues.
• Distribute will-call tickets and assist patron(s) with accessing digital tickets.
• Answer all customer questions with accuracy and confidence and forward questions, which require knowledge and authority above the role of Box Office Representative, to a supervisor to resolve customers' concerns.
• Maintain records and accounts for all Box Office transactions

West Palm Beach, Florida, United States

• Responsible for the forecasting, scheduling, service level and technician performance reporting.
• Development of annual, monthly, weekly, daily and intra-day projections of staffing requirements and shift vacancies.
• Identify current and upcoming schedule needs on a day-to-day basis, including coordination of training, vacation and flex schedules for maximum daily labor utilization.
• Responsible for notifying lead, supervisor, or manager of an assigned project, duty, task, or function that cannot be completed as required and seek support to ensure it is completed.

West Palm Beach, Florida, United States

• Responsible for researching and resolving business customer disputes via numerous communication avenues, i.e. email, calls and regular mail.
• Determines requirements to resolve the problem coordinates internal and external resources as needed
• Examine records including bills, subscriber’s account history, billing, trouble ticketing systems, and related documents.
• Tracks issues and resolution in department prioritizes workload based on timing and severity of issue.

West Palm Beach, Florida, United States

• Responsible for dispatching, ticket prioritization, customer callbacks and validation and
• Responsible for the correlation of escalated customer tickets by ensuring proper resolution.
• Adjust IVR settings as appropriate
• Prioritize all tickets requiring Line Tech attention for not done, schedule maintenance, escalated trouble tickets (referred to maintenance)
• Dispatch highest priority tickets directly to Line Technicians
• Contact customers and cancel pending truck rolls for correlated CR’s

Boca Raton, Florida, United States

• Confirm installation and service appointments with customers and reschedule as required.
• Update database with addressable converter authorization and job completion information.
• Update open work orders to be rescheduled or closed at the end of each shift, ensuring technicians/Installers routes are complete.
• Alert field personnel of any changes in status of jobs.

West Palm Beach, Florida, United States

• Handles high volume of incoming telephone calls, covering all range of customer services in a prompt and professional manner, obtaining all information for resolution of transactions.
• Answering customers’ questions regarding billing, service problems, sales, products and features.
• Correct errors and discrepancies on customer billings as necessary, prepare work orders for and determining if field visits are required to resolve delinquent account balances and ensure appropriate follow up.