 Research and deliver trend analysis.  Perform report audits for data integrity Define root causes for data errors and produce long term solutions to enhance integrity Document new processes that have been created Manage, create and define internal and external reports Ensure Account Managers and clients receive quarterly reports on time and ensure that they understand all of the metrics Run Ad Hoc reports for Account Managers, Operations Managers and sales personnel Work with staff and executives to determine needed system changes and enhancements Perform system enhancement QA testing Pre and Post enhancement Document and report results to development staff and executive team Train helpdesk staff on new enhancements as well as proper procedures and data integrity improvement

 Design, maintain and execute QA and compliancy testing scripts as industry requirements change. Perform intricate regression testing of various message specifications to new and changing environments. This includes all testing for system conversions and integrations. Develop documentation for processes to ensure thorough understanding and audit ability.  Team Leader for the Certification Analyst team, required to provide on going training, serve as an escalation contact, advisory and supervision. To include generating training material. Assist Senior Management in determining and evaluating requirements for all new in house software development. Manage and test new code for implementation on a Tandem environment that processes over 1.2 million transactions per day.  Responsible for making recommendations of code that should be considered as well as ensuring that appropriate regression testing is performed before scheduled code rolls. Responsible to create and update all proprietary technical specifications. Work with Visa, MasterCard, AmEx, Discover, Canadian Imperial Bank and Banco Popular for file transmission resolution, compliancy issues and required certifications. Completed certification requirements for Amex CAPN and PCI compliancy  Certify proprietary merchant point of sale software systems to interface with a proprietary host environment using a variety of different communication methods including TCP/IP and sFTP. Stay up to par on all new communication options and POS technology to provide new solutions for our Sales department. Top tier support for many inter-company departments.To include: support and guidance of new sales as well as current merchants from a technical standpoint, research and resolution of unresolved billing issues, management of debit network issues including merchant and bank funding.  Manage all top tier operational issues for a high volume technical support call center.

 Certify mainstream point of sale software systems to interface with a proprietary state of the art card processing host environment using a variety of different communication methods including TCP/IP and sFTP. Certification entails heavy data analysis, running scripts, reviewing reports and providing feedback to the merchant. Ensure current processing software from vendors such as Verifone, Hypercom, Lipman, and Ingenico are capable of qualifying at Visa and MasterCard preferred qualification levels. Proactively analyze various message set data to define and determine possible causes of sporadic transaction errors that are discovered by data analysis. Stay up to par on all new communication options and POS technology to provide new solutions for our Sales department.

 Maintained the highest call acceptance and availability rate for 6 months running. Accept incoming calls regarding point of sale equipment Correct communication problems; Build files and down line load required software.