Nicole Kapaun Email & Phone Number

Denver, CO, US

Greater Denver Area

 Research and deliver trend analysis.  Perform report audits for data integrity Define root causes for data errors and produce long term solutions to enhance integrity Document new processes that have been created Manage, create and define internal and external reports Ensure Account Managers and clients receive quarterly reports on time and ensure.

 Design, maintain and execute QA and compliancy testing scripts as industry requirements change. Perform intricate regression testing of various message specifications to new and changing environments. This includes all testing for system conversions and integrations. Develop documentation for processes to ensure thorough understanding and audit.

 Certify mainstream point of sale software systems to interface with a proprietary state of the art card processing host environment using a variety of different communication methods including TCP/IP and sFTP. Certification entails heavy data analysis, running scripts, reviewing reports and providing feedback to the merchant. Ensure current processing.

 Maintained the highest call acceptance and availability rate for 6 months running. Accept incoming calls regarding point of sale equipment Correct communication problems; Build files and down line load required software.

Business Management

Credit earned toward BS

Associates Of Science In Business Administration, Accounting, Business Administration

Earned two associate degrees- Accounting and Business Administration