Nicole Jacob Email & Phone Number

Ann Arbor, Mi, Us

CURRENTTechnical Writer Senior; Education & Awareness, Information Assurance: Michigan Medicine, HITS (Health Information Technology & Services)2020-2021Technical Writer Senior; Data, Reporting, & Analytics, HITS (Health Information Technology & Services)Collaborate and work closely with developers, trainers, instructional designers, and IT professionals to create and deliver high-quality training materials and end-user documentation, including user manuals, annual reports, presentations, guides, and web content. 2017-2020Technical Writer Senior; Documentation and Publishing, HITS (Health Information Technology & Services)Collaborate and work closely with developers, trainers, instructional designers, and IT professionals to create and deliver high-quality training materials and end-user documentation, including user manuals, annual reports, presentations, guides, and web content. Design and edit content for book publishing. Develop and maintain InDesign and Word templates to match department style guides. Update and maintain internal training web pages using HTML and CSS. 2013-2017Technical Writer Senior; MiChart Training/MCIT Training InnovationCreate, edit, and publish training materials and technical end-user documentation using Adobe and Microsoft platforms. Develop and maintain InDesign and Word templates to match department style guides. Update and maintain internal training web pages using HTML and CSS.

Ann Arbor, Mi, Us

Created and published training documentation, curriculum, email and print communications, narration scripts, and job aids. Pitched and executed ideas and concepts for training initiatives.

Detroit, Mi, Us

Pitched ideas to management and designed presentations, catalogs, brochures, and posters for training.

South Deerfield, Ma, Us

Engaged with customers during their entire visit. Encouraged opportunities to increase daily sales.Assisted with store deliveries, set up displays, and floorset changes. Prepared sales team with current promotions and necessary information. Trained new staff under the guidance of store manager.

Us

Researched and wrote editorial content. Pitched story ideas to the editorial team

Rochester, Michigan, Us

Researched and wrote editorial content. Pitched story ideas to the editorial team

Chatswood, Nsw, Au

Researched, interviewed, and authored content for daily email newsletters, Michigan College Guide, Michigan Senior Living and other home sections of the Detroit Free Press.

• Edited and critiqued selections in a literary journal. Researched grant opportunities. Created and maintained the journal's social networking pages (Facebook, MySpace). Prepared, assisted, and executed a successful event (Film and Writing Festival).

Master Of Human Resources Development, Master Of Training And Development (Mtd)

Master Of Arts - Ma, Written Communications

Bachelor Of Arts - Ba, English Literature, Journalism

Education record