Nicole Dunn Email & Phone Number

Los Angeles, Ca, Us

What sets us apart? Speed, objectivity, and action. The Volition Index Organizational Assessment empowers operational leaders to find, measure, and fix their toughest challenges fast. Our data-driven, customized report benchmarks your organization’s performance and provides tailored solutions to your most pressing needs.With our Core Four Framework—Strategic Confidence, Operating Agility, Cultural Integrity, and Leadership Excellence—we deliver actionable insights to retire management debt and fuel sustainable growth.Ready to align your team for long-term success? Let’s talk!

We turn "we could" into "we did" for B2B SaaS customer success organizations. We uncover how customers buy, use, and derive value from your product, and align your team to drive scalable revenue retention and expansion for significant growth.

Port Washington, New York, Us

Revitalized partnerships strategy in 90 days by evaluating channel readiness, closing gaps, and aligning Marketing, Product, and Sales to increase demand generation through consulting partnerships, setting a clear path to revenue growth.

Nashville, Tennessee, Us

• Pioneered AI-driven revenue streams by negotiating Simplr’s first large-scale Generative AI chatbot contract, establishing Simplr as a leader in AI-enhanced customer success.• Drove $3M in expansion pipeline by leading a Share of Wallet strategy that unlocked growth within existing accounts, closing $500k in ARR on an $8M base within 6 months and securing steady revenue growth for Simplr.• Delivered highly accurate revenue forecasts for retention and expansion, ensuring predictable growth.

San Francisco, Ca, Us

• Led $25MM ARR portfolio and a team of 10 overseeing 350+ customers, including major accounts like Verizon, Capital One, Microsoft, and Meta, achieving 30% expansion on base and driving 55% of new revenue from existing accounts in 2022.• Transformed Customer Success into a revenue-driving function with quota-carrying Account Managers, increasing multi-year contracts from 10% to 50%, representing over 40% of ARR and securing $10M in prepayments, strengthening Lob’s cash flow and revenue predictability.• Secured Lob’s largest deals of the year by building specialized teams and recruiting top industry talent, including launching an OEM wholesale channel to diversify revenue sources and drive expansion across 40% of logos.

Remote First, Live Online, Us

• Provided strategic guidance on product, go-to-market, and investor engagement for a Learning & Development startup focused on building new leaders in fast growing organizations.

San Jose, Ca, Us

• Drove 400% YoY volume growth with top-tier partners like JP Morgan Chase, Bank of America, and American Express, achieving 150% to forecast and establishing BILL as the fintech partner of choice.• Expanded high-value partnerships and diversified revenue streams by negotiating contract extensions and launching new payment revenue models across accounts payable, accounts receivable, and virtual card solutions through bank partnerships.• Restructured Strategic Partnerships to scale operations and improve accountability, leading cross-functional alignment across product, marketing, customer success, and operations to drive sustainable revenue growth.

Te Aro, Wellington, Nz

• Established Xero’s global M&A integration capability to support SaaS acquisitions at scale, leading cross-functional, international teams in product strategy and go-to-market execution for newly acquired products. This foundation enabled smoother, faster integrations and strengthened Xero’s readiness to drive innovation and inorganic growth across global markets.

Te Aro, Wellington, Nz

• Drove strategic partnerships with industry leaders like Apple, Google, and Microsoft, achieving 75% YoY growth in adoption and positioning Xero as a competitive force in the SaaS ecosystem.• Built high-performing teams for lasting success by recruiting top talent across regions, with each team member advancing into senior “dream job” roles.

Los Angeles, Ca, Us

Cupertino, California, Us

• Launched and scaled Apple’s in-store B2B division across multiple locations in New York and Los Angeles, driving growth and expanding reach.• Led flagship retail teams through hyper-growth during the iPhone and iPad launches, overseeing rapid scaling of sales and service.• Achieved #1 NPS globally for customer service and support, setting the standard for excellence across Apple’s network.

New York, Ny, Us

Ba, Philosophy & Politics

Education record