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I lead teams to unlock growth by turning “we could” into “we did.” After decades of leadership at companies like Morgan Stanley, Apple, Xero, and BILL, I now focus on partnering with organizations at critical growth junctures—bringing a steady hand and a dose of practical magic to help them scale, transform, or turn things around.Known for moving fluidly between high-level strategy and on-the-ground execution, I’m at my best when things get messy. I dive in to simplify what’s complex, fix what’s broken, and guide teams to unlock their potential. My approach is rooted in creating environments where people feel safe to speak up, take smart risks, and stretch beyond what they thought possible—all while staying focused on results and getting there with a few laughs along the way.My special powers? Leadership, Grit, Scrappiness, Compassion, Humor, Firehose Drinking, and Ordering Chaos.If your team needs a down-to-earth, sleeves-rolled-up partner to drive the right outcomes—whether it’s scaling efficiently or getting back on track—let’s talk.
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FounderAlluminate ConsultingLos Angeles, Ca, Us -
Client Development & SuccessVolition Partners Dec 2024 - PresentWhat sets us apart? Speed, objectivity, and action. The Volition Index Organizational Assessment empowers operational leaders to find, measure, and fix their toughest challenges fast. Our data-driven, customized report benchmarks your organization’s performance and provides tailored solutions to your most pressing needs.With our Core Four Framework—Strategic Confidence, Operating Agility, Cultural Integrity, and Leadership Excellence—we deliver actionable insights to retire management debt and fuel sustainable growth.Ready to align your team for long-term success? Let’s talk! -
FounderAlluminate Consulting Nov 2024 - PresentWe turn "we could" into "we did" for B2B SaaS customer success organizations. We uncover how customers buy, use, and derive value from your product, and align your team to drive scalable revenue retention and expansion for significant growth. -
Vp, Partnerships & Client ValueCaret Legal 2024 - 2024Port Washington, New York, UsRevitalized partnerships strategy in 90 days by evaluating channel readiness, closing gaps, and aligning Marketing, Product, and Sales to increase demand generation through consulting partnerships, setting a clear path to revenue growth. -
Vp Of Partner SuccessSimplr 2023 - 2024Nashville, Tennessee, Us• Pioneered AI-driven revenue streams by negotiating Simplr’s first large-scale Generative AI chatbot contract, establishing Simplr as a leader in AI-enhanced customer success.• Drove $3M in expansion pipeline by leading a Share of Wallet strategy that unlocked growth within existing accounts, closing $500k in ARR on an $8M base within 6 months and securing steady revenue growth for Simplr.• Delivered highly accurate revenue forecasts for retention and expansion, ensuring predictable growth. -
Vp Of Account ManagementLob 2021 - 2023San Francisco, Ca, Us• Led $25MM ARR portfolio and a team of 10 overseeing 350+ customers, including major accounts like Verizon, Capital One, Microsoft, and Meta, achieving 30% expansion on base and driving 55% of new revenue from existing accounts in 2022.• Transformed Customer Success into a revenue-driving function with quota-carrying Account Managers, increasing multi-year contracts from 10% to 50%, representing over 40% of ARR and securing $10M in prepayments, strengthening Lob’s cash flow and revenue predictability.• Secured Lob’s largest deals of the year by building specialized teams and recruiting top industry talent, including launching an OEM wholesale channel to diversify revenue sources and drive expansion across 40% of logos. -
Advisory Board MemberEager Labs 2019 - 2021Remote First, Live Online, Us• Provided strategic guidance on product, go-to-market, and investor engagement for a Learning & Development startup focused on building new leaders in fast growing organizations. -
Senior Director, Strategic PartnershipsBill.Com 2019 - 2021San Jose, Ca, Us• Drove 400% YoY volume growth with top-tier partners like JP Morgan Chase, Bank of America, and American Express, achieving 150% to forecast and establishing BILL as the fintech partner of choice.• Expanded high-value partnerships and diversified revenue streams by negotiating contract extensions and launching new payment revenue models across accounts payable, accounts receivable, and virtual card solutions through bank partnerships.• Restructured Strategic Partnerships to scale operations and improve accountability, leading cross-functional alignment across product, marketing, customer success, and operations to drive sustainable revenue growth. -
Director, M&A IntegrationXero 2018 - 2019Te Aro, Wellington, Nz• Established Xero’s global M&A integration capability to support SaaS acquisitions at scale, leading cross-functional, international teams in product strategy and go-to-market execution for newly acquired products. This foundation enabled smoother, faster integrations and strengthened Xero’s readiness to drive innovation and inorganic growth across global markets. -
Head Of Partner Success, AmericasXero 2015 - 2018Te Aro, Wellington, Nz• Drove strategic partnerships with industry leaders like Apple, Google, and Microsoft, achieving 75% YoY growth in adoption and positioning Xero as a competitive force in the SaaS ecosystem.• Built high-performing teams for lasting success by recruiting top talent across regions, with each team member advancing into senior “dream job” roles. -
Vice Chair, Advisory Board & Advisory Board Development Committee ChairThe Wildwoods Foundation 2014 - 2016Los Angeles, Ca, Us -
Hyper-Growth Retail LeaderApple Inc. 2006 - 2014Cupertino, California, Us• Launched and scaled Apple’s in-store B2B division across multiple locations in New York and Los Angeles, driving growth and expanding reach.• Led flagship retail teams through hyper-growth during the iPhone and iPad launches, overseeing rapid scaling of sales and service.• Achieved #1 NPS globally for customer service and support, setting the standard for excellence across Apple’s network. -
Vp, Global Product Development Group & Engagement Manager: New Product Development, M&A IntegrationMorgan Stanley 2000 - 2005New York, Ny, Us
Nicole Dunn Skills
Nicole Dunn Education Details
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New York UniversityPhilosophy & Politics -
Princeton Day School
Frequently Asked Questions about Nicole Dunn
What company does Nicole Dunn work for?
Nicole Dunn works for Alluminate Consulting
What is Nicole Dunn's role at the current company?
Nicole Dunn's current role is Founder.
What is Nicole Dunn's email address?
Nicole Dunn's email address is ni****@****ero.com
What is Nicole Dunn's direct phone number?
Nicole Dunn's direct phone number is +172040*****
What schools did Nicole Dunn attend?
Nicole Dunn attended New York University, Princeton Day School.
What skills is Nicole Dunn known for?
Nicole Dunn has skills like Leadership, Customer Experience, Solution Selling, Team Building, Sales Process, Strategic Partnerships, Public Speaking, Salesforce.com, B2b, Key Account Development, Account Management, Sales.
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