Nicole Jefferies Email & Phone Number

Dallas, Texas, US

Serving as an independent board director of Interstate Batteries, a privately owned automotive battery marketing and distribution company. My role includes governance and strategic direction, with a focus on industry trends, digital transformation and supply chain capabilities.

Greenwich, Connecticut, US

• P&L owner for logistics services business. Led 10k member team across 48 locations to deliver customer experience turnarounds and improved profit 19% by refining Go-To-Market strategy, operational cadence and talent.
• Responsible for Go-To-Market strategy, business development, engineering, customer relationship management and operations to solve supply chain challenges for some of the world’s leading blue-chip technology companies.

Raleigh, NC, US

• P&L owner to drive B2C eCommerce sales and profit by leveraging technology and Digital Marketing to unify the customer experience across digital and physical retail
• Responsibilities include Digital Marketing (SEM, SEO, CRM, Loyalty), Product Management, Customer Experience, Digital Operations and eCommerce Merchandising
• Lead strategic partnership with Walmart to deliver a differentiated customer experience based on industry-leading trusted advice, convenience and speed

Raleigh, NC, US

• Reported to the CEO and led enterprise strategic transformation to drive growth and operating efficiency initiatives
• Led supply chain network of 2,500 team members across 23 distribution centers delivering 200M units to customers in the United States and Canada. Led union opposition campaign in Kutztown, PA facility

Morrisville, NC, US

• Led 500+ member global team to manage customer order receipt to on-time product delivery for 70M units per year representing $34B revenue
• Grew market share 21.0% to 22.4% YTY while maintaining margin by coordinating rapid cross-functional response to industry supply disruptions and driving 15% efficiency improvement with processes and tools
• Leveraged Voice of Customer to redefine product quality criteria and increase delivery accuracy
• Honored with CEO Leadership Award. Delivered keynote at Gartner Supply Chain Executive Conference

Morrisville, NC, US

• Spearheaded process and culture integration following acquisition of IBM’s x86 server business
• Established Transformation Office to drive growth and efficiency across server, storage and networking businesses. Delivered +$700M efficiency savings in 9 month period
• Led business development of mergers and partnership through negotiations, due diligence and integration

Morrisville, NC, US

• Led teams in US, China and Japan responsible for product line performance, new product launch, lifecycle management, cost management and planning for the #1 market share, $12B/yr revenue ThinkPad business
• Delivered $58M annual efficiency savings and 35% product launch cycle time savings through Lean Six Sigma
• Entrusted as member of Lenovo’s Customer Experience Executive Council and Innovation Strategy Committee
• Honored with Product Group Leadership Award '12 and Lenovo Top Team Award '15

Morrisville, NC, US

• Led a global team responsible for developing and executing Lenovo's Supply Chain Strategy, including competitive bench-marking, business intelligence and merger & acquisition across Sales & Operations Planning, Order.
• Delivered 15% YTY core process improvement using Lean Six Sigma, Project Management Institute and Supply Chain Operational Reference methodologies
• Presented “Lenovo’s Customer and Supply Chain Segmentation Strategy” at 2010 Gartner annual conference
• Received 2010 Lenovo Leadership Award for developing a 3-yr supply chain strategy recognized as being “the most visionary, comprehensive, quantitative plan in the history of the organization”

Morrisville, NC, US

• Led team of customer facing Global Account Managers in the US and Argentina to deliver $1.4B revenue across top 89 global enterprise accounts with 22% increase in Customer Satisfaction
• Developed and deployed processes and business management systems to compress new account on-boarding by up to 50%. Led migration of 42 accounts to strategic web portals enabling $1.6M/month IT savings
• Championed Lean Six Sigma by driving strategic projects and deploying the methodology across +700 member organization. Led flagship project to reduce key process cycle time from 42 to 11 days resulting in $4.8M.

Morrisville, NC, US

• Led team of Financial Analysis in US and China to identify and realize $105M annual cost savings
• Drove integration of Lenovo and IBM legacy supply chain financial processes, tools and metrics
• Represented Lenovo as Torch Bearer in 2006 Torino Winter Olympics

Armonk, New York, NY, US

• Managed the business divestiture of 4,900 supply chain employees and fulfillment operations in 66 countries and segmentation of associated SAP and proprietary IT applications on aggressive 5 month schedule
• Led IBM and external supplier project teams to develop and deploy supply chain efficiency improvements. Delivered direct ship logistics operations from external suppliers to improve fulfillment cycle by 2-5 days and.
• Research Triangle Park TechConnect, Customer Insight first prize for technical paper “Single Stage Configuration”, June 2004
• Coordinator for National Engineers’ Week 2003. Engaged 443 employees and 15,000 students

Houston, Texas, US

• Implemented manufacturing processes to analyze print quality from large-format ink jet plotters. Managed $40k tooling budget and trained technicians at multiple manufacturing sites

Mba, Business Administration And Management, General

Bs, Mechanical Engineering (High Honors)