Key Duties • Collaborating closely with stakeholders to initiate and define project requirements through strategic meetings and workshops. • Supported clients in addressing specific needs, fostering cohesive strategies, and enhancing business operations by identifying customer requirements and streamlining systems. Resulting in improved efficiency and customer satisfaction.• Develop and maintain detailed project documentation, including meeting minutes, status reports, and issue logs. This includes administrative tasks using related project management tools (e.g., Smartsheet) to produce and post updated results to business stakeholders, the PMO team, and executives.• Lead Business Process Analyst duties in ARIS by designing and implementing efficient workflows and procedures through stakeholder collaboration to contribute to organizational growth.Key Achievements• Managed a team of 9 to effectively implement the ServiceNow HRSD module, which is projected to decrease manual tasks and email requests for the HR team by 70%.• Directed a team of 5 in the successful phase 1 implementation of an Identity Governance and Administration (IGA) SaaS solution, yielding a 20% reduction in help desk time dedicated to Identity Access Management (IAM) tasks.• Successfully led a team of 10 users in implementing a NetSuite ERP system by facilitating requirement gathering sessions and post-go-live office hours to address bugs, review training, and track enhancements. This initiative led to real-time visibility and reduced delayed and inaccurate reporting of all wine-related transactions.• Collaborated with the IT Asset Manager and Systems Engineer to implement the ServiceNow Asset Management module, scheduled to go live on January 16th, with expected benefits including a 20% reduction in operational costs and improved asset tracking and compliance.

Client: Warner Bros Games• Collaborated with the WB Games UXR team to understand and identify pain points users experience with an in-house platform.• Developed a prioritization roadmap using data from user interviews to generate insights and to categorize the most important features that meets the needs of the users and the business. • Provided recommendations to the WB team which will be used in the re-design of the information architecture of the in-house platform.• Expected Impact: Increased engagement and ease of use of the in-house platform for the WB teams that interact with the current system. Potential to expand use of the system to additional teams.

Key Duties• Facilitate, coordinate, and review project requirements and assess business impacts of systems development.• Make recommendations based on UAT data, present to multiple teams to gather feedback/approval/buy-in before launching iterations.• Coordinate testing teams to ensure comprehensive UAT coverage. Key Accomplishments• Implemented NetSuite inventory and finance tool to eliminate manual accounts payable process and minimize data entry errors by 20%.• Implemented a new Waste Management system that would allow for a 40% increase in processing of inbound barrels into the facility.

Performed internal review of SoCalGas agreements for accuracy and completeness using SAP and IBM ECM contract management system. Reviewed, updated, and created training documentation for the Supply Management group for onboarding new hires and continuing training for existing employees.

Completed scanning and data entry, ensures scanning production levels and manual encoding pieces per hour (PPH) production standards are achieved. Maintain encoding station: conduct initial set up, change labels and break-down at the end of shift

Assisted in implementing the transitioning of the old ERP (SAP) system to a new cloud-based ERP (Oracle) system for all procurement activities. Drafted, reviewed, and revised purchase orders through the Oracle procurement system to prepare requisitions and expense purchase orders.

Designed and applied new data metrics and KPIs across all seven ExxonMobil sites to track performance for internal Exxon teams and external vendors.Worked with senior management to pilot research for new projects to identify areas for improvement and implement new policies and procedures to increase the efficiency of site operations.

I have coordinated with several railroads to ensure on-time shipment and arrival of all inbound freight while reducing demurrage and detention costs. I have spearheaded diverse range of logistics operations to make sure optimization of ExxonMobil refinery's railcar fleet usage. I have exhibited active participation in development of a Torrance Rail Scorecard to accurately measure rail operation improvements, safety incidents, and product quality events. I have strengthened professional relations between BNSF and Torrance Refinery by arranging one-on-one meeting to highlight and address systemic issues.Key Accomplishments:• Won Extra Miler award in 2008 and 2010 for delivering excellent performance results.• Saved operating expenses of $5K per month through optimization of railcar fleet.• Examined and approved demurrage and detention invoices in the ERP system SAP.

• Accurate delegation of freight to various trains and clients based on destination, orders, and content• Continuous communication with customers, terminal manager, hub manager, and trainmaster to inform them regarding estimated time of arrival (ETA) of inbound trains every two hours to effectively plan for outbound loads

• Keen monitoring of container shipments being imported into the United States for Lexmark printers and peripherals. • Proficient performance of point of contact responsibility for content data from Hanjin, Yang-Ming, and NYK trans-oceanic shipping lines.• Expert management to the preparation of pre-alert files for brokers while assisting customer billing packets.