Responsible for new order processing and coordination of local and international shipping logistics. Managing customer accounts, data entry, and website maintenance, while delivering excellent customer service through phone and email support. Maintaining internal documents, coordinating all carpets and area rugs’ sample requests, and assisting with ERP/CRM system implementation. Providing coverage for team members and supporting cross-functional operations.

Front desk and back-of-house operations, promoting spa services and retail. Greeting and escorting guests, managing reservation software (Book4Time and Opera), and processing payments. Diligent guest service in person, via telephone, and email, scheduling appointments and answering inquiries, requests, and complaints. Maintaining information updated in spreadsheets, assisting with inventory management (Book4Time and Hotshot), and creating cases in GxP.

Customer support through email and Live Chat in Portuguese and English.

Content creation and management, marketing, copywriting, customer service, social media monitoring.

Pastry, pantry, and pizza, à la carte, and buffet. Excelled at pastry and making pizzas from scratch. Made solely responsible for the pizza station and also for all fresh-made ice cream.

Customer service, kitchen and management consulting for Food and Beverage companies.

Trained on the sauté, pantry and pastry stations. Spent most of my time with pastry. I was responsible for preparing, assembling and refilling the pastries table for Sunday's brunch, as for Friday's dinner buffet and other events. I also won first place on a culinary competition among the interns (we were 5 interns and the judges were the members of the club).

Trained in different restaurants of the Foundation, having spent most of my time at Theodore's Dining Room, casual dining restaurant at the Rough Riders Hotel, where I worked on the salads and desserts station. I also worked at the employee's cafeteria and briefly at the Badlands Pizza Parlor.

Small catering company focused on delivery of bistro dishes for intimate parties. Responsible for the purchase of ingredients, preparing and delivery of the dishes. Made to order dishes with a different business approach that made it more profitable than regular food delivery companies. Small tailored catering events focusing on customized solutions.

Worked in the pantry station, making cold appetizers, salads and desserts.

Trained in kitchen work in general, with an enphasis on the pantry station, making cold appetizers, salads and desserts. Brief training on bartending.

Freelance Promoter/Hostess in events such as conferences, fairs, musical concerts, sporting events and marketing activities for companies. Promoter/Supervisor of children's events, amusement and recreational parks. English-Portuguese translator.

Legal intern at MPE-RN (District Attorney Public Office). Customer service, elaboration of legal and official documents (litigations involving Domestic Violence, Minor Criminal Offenses and Customer Protection).

Customer service, contact with companies, preparation and review of bidding documents, office tasks.