Nicole Kaufmann Email & Phone Number

United States

Leading UX projects (new features, site enhancements) from concept through development and launch.- Facilitate workshops with product owners, engineers and UX Researcher to drive alignment, gather feedback and determine next course of action.- Coordinate and recommend new documentation efforts across multi-disciplinary teams- Build wireframes, designs and prototypes to conceptualize new features.- Conduct and participate in Usability testing with UX Researcher.- Heuristic evaluation of our product which resulted in overhauling our design system, introducing new design patterns that adhere to usability and accessibility standards.

Seattle, Washington, United States

Created strategy to onboard Wellness team to Adobe Experience Manager, which was a company—wide initiative to create a centralized asset hub for all departments. Collaborated with other teams in highly matrixed environment to produce creative assets, with focus on increasing customer engagement.- Improved click rate and drove member engagement by coding HTML emails and analyzing data for A/B test results with project owner to determine. - Ensured and enforced consistency of Humana style guide in marketing collateral.- Identified potential accessibility issues and recommended best practices based on W3Cs and ADA standards. - Led Adobe Experience Manager system implementation and onboarding experience for Humana Wellness team, resulting in streamlined processes.- Project-managed migration of 1.5k media assets from media.humana.com server to DAM, which was critical to avoid disruption of EAP member-facing website. - Facilitated training workshops and onboarded team / new users.- Performed stakeholder interviews, establishing naming conventions / taxonomy.- Conducted usability testing, including writing UX test plans, leveraging insights to improve user experience, reporting results to key stakeholders.- Developed workflow processes and flowcharts for uploading assets to Adobe Experience Manager, achieving team alignment, while reducing time spent searching for assets and generating cost savings by avoiding duplications.

Austin, Texas Metropolitan Area

Managed and coordinated all EAP and Work-Life Services projects for Verizon Communication Workers of America union. Participated in implementation efforts of 2 project management systems for Humana Wellness and conducted trainings. Collaborated with sales team, copywriters, developers, and designers to create wide range of creative tactics for Humana Wellness.- Participated in design reviews and presented design solutions to stakeholders in design, product management, and engineering.- Oversaw website updates for Verizon unions, coordinated project schedules and communicated project status to all project members and stakeholders, avoiding communication breakdowns and keeping project moving forward.- Troubleshot and resolved system problems with Adobe Workfront, enabling on-time projects delivery and allowing teammates to focus on other critical work.- Collaborated with other Workfront Administrators to implement Adobe Workfront and identified areas for improvement, customizing system for team needs.

New York, New York, United States

Designed marketing materials for Humana Wellness across web and print.- Managed external vendor relationship for all print projects, ensuring print request were delivered based on target date using the most economic yet high-quality approach.- Set up dashboards in Wrike, Inc.; received Star Award for Wrike implementation and coordinated project schedules.

New York, New York, United States

New York, New York, United States

Stamford, Connecticut, United States

New York, New York, United States

Web and Print Design, Project Management, Distribution Fulfillment and Internship Management.

Saarbrücken Area, Germany

User Experience Design

Bachelor Of Fine Arts (B.F.A.), Graphic Design

Associate Of Arts - Aa, Graphic Design