Nicole Gavin Email & Phone Number

Norwood, Massachusetts, United States

Norwood, Massachusetts 02062

• Provides customer service to the National Sales Team via order invoicing, fulfillment, billbacks, credits, etc.• Assists in calendar maintenance using Microsoft Office.• Assigns Supplier and National Sales Team market work.• Tracks vacations and company trips for the sales team.• Maintains sales roster and corresponding reports.• Assists in new customer, item and brand set up forms.• Organizes and maintains electronic files and folders for division.• Reporting and… Show more • Provides customer service to the National Sales Team via order invoicing, fulfillment, billbacks, credits, etc.• Assists in calendar maintenance using Microsoft Office.• Assigns Supplier and National Sales Team market work.• Tracks vacations and company trips for the sales team.• Maintains sales roster and corresponding reports.• Assists in new customer, item and brand set up forms.• Organizes and maintains electronic files and folders for division.• Reporting and analysis for sales, offers, incentives, etc.• Processes broker commissions.• Invoice orders and miscellaneous samples (donations, consumer tastings and other events).• Arranges winery and distillery tours for wholesale, retail and on-premise customers.• Coordinates travel and related market visit support for EVP, National Sales and Director of National Business Dev.• Assists with event prep for M.S. Walker supplier tastings and seminars.• Event management for trade shows to include set up, billing, communications, etc.• Tracks supplier depletion and placement goals.• Updates Sales Rep Incentive Programs.• Notifies Sales Teams of breaking news, scores, promotions for M.S. Walker products. Show less

Walpole, Massachusetts

• Acted as the company liaison and worked with dealers and group factories on sales, marketing, logistics & associated administration.• Facilitated dealer cop-op advertising & related dealer marketing programs.• Maintained corporate Facebook, Instagram, LinkedIn and YouTube accounts, content & campaigns.• Developed & implemented marketing procedures & policies.• Trained dealers on marketing products to maximize Mecalac brand visibility & awareness while working closely with them… Show more • Acted as the company liaison and worked with dealers and group factories on sales, marketing, logistics & associated administration.• Facilitated dealer cop-op advertising & related dealer marketing programs.• Maintained corporate Facebook, Instagram, LinkedIn and YouTube accounts, content & campaigns.• Developed & implemented marketing procedures & policies.• Trained dealers on marketing products to maximize Mecalac brand visibility & awareness while working closely with them to promote Mecalac through social media platforms.• Managed all new product launches & events for the North American & Latin American Market. • Wrote & promoted all press releases for the company, including new hires, new products, current events, technical news, updated product information & news, as well as new initiatives.• Collaborated with the Headquarters’ marketing team in France to ensure company & branding marketing standards were met.• Organized, attended & managed all national & local trade shows for Mecalac & its dealers in multiple industries.• Launched & maintained rental initiative for Mecalac. Helping to establish new representation in various territories & maintained the manufacturer to rep relationship.• Assisted the sales team with various tasks including researching and providing pricing as needed. This included quoting machine specifications, related freight, customs & taxes, etc. as well as maintained up-to-date customer records. • Assisted with quarterly machine order forecasts for multiple models through multiple factories.• Processed change order request relative to customer order specifications on machines & accessories. • Documented & filed critical machine information in a timely & organized manner.• Assisted in planning & organizing events, including traveling to events to assist with set up & management.• Traveled domestically to trade shows, customer open houses, & demonstrations to meet with dealers & their customers. Show less

Canton, Ma

• Revitalized company website and maintained the brand’s online appearance.• Created and distributed monthly customer email newsletters using Mail Chimp and Constant Contact.• Worked with electrical supply houses on content creation for monthly specials to offer customers.• Created and distributed special promotion flyers for both web and print for sales team to distribute.• Created all artwork for company work apparel. This included safety gear, sweatshirts, vehicle stickers… Show more • Revitalized company website and maintained the brand’s online appearance.• Created and distributed monthly customer email newsletters using Mail Chimp and Constant Contact.• Worked with electrical supply houses on content creation for monthly specials to offer customers.• Created and distributed special promotion flyers for both web and print for sales team to distribute.• Created all artwork for company work apparel. This included safety gear, sweatshirts, vehicle stickers, etc. • Acted as office leader; responsible for running the day-to-day needs of company office and job sites. • Distributed and completed all orders for all service and contract jobs. • Helped to create an efficient filing system to have customer records and keep track of deadlines and deliverables.• Served as customer service manager for Canton Power & Electric. Responded to customers’ needs and partnered with them to achieve a favorable experience.• Created employee schedule and ensured employee time off requests are met without compromising customer requests. • Calculated and managed accounts receivable and accounts payable. • Prepared and distributed weekly payroll and benefits for employees. Show less

Rockland, Ma

• Responsible for the operations of scheduling and staffing for the deli department. • Managed and placed weekly inventory orders.• Conducted quarterly inventory.• Ensured health and safety were met to company standards.• Responded and complied to all independent ESI inspections and regulations. • Established store coordination strategy.• Hired, terminated, and promoted deli employees.

Norwood, Ma

• Worked directly with optometrist and opticians to ensure customer satisfaction.• Utilized lab equipment to cut, polish, and grind lenses for prescription glasses.• Handled tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, while being thorough and exact in details. • Accurately operated the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety… Show more • Worked directly with optometrist and opticians to ensure customer satisfaction.• Utilized lab equipment to cut, polish, and grind lenses for prescription glasses.• Handled tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, while being thorough and exact in details. • Accurately operated the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions. • Managed customer needs in the selection of eyewear that best suited their needs/wants. • Helped with the cleanliness and appearance of physical workspace and associated lab equipment.• Assisted with customer problems related to repair requests. Show less

Master Of Business Administration - Mba

Marketing Management, Leadership, Ethics and Corporate Accountability, Strategic Management, Business Intelligence/Analytics.

Bachelor Of Science - Bs, Marketing/Marketing Management, General, 3.8

Organizational Behavior, Leadership & Teams, Diversity in Organizations, Marketing Research Service Operations Management, Global.

Associate'S Degree, Business Administration And Management, General, 3.7

Principles of Micro & Macro Economics, Marketing Principles, Statistics for Economics and Business, Financial & Managerial Accounting

Crisis/Emergency/Disaster Management

High School Diploma