Locate/notify customers of delinquent accounts by mail/telephone to solicit payment or correct invoicing issues. Receiving payment/posting amount to customer's account/ preparing statements to credit departmentInitiating repossession proceedings/ service disconnection

• Maintain daily office and administrative functions• Database development/ file management • Information verification, prepare reports and manage data storage and retrieval systems.• Employee recruitment/scheduling; Schedule/facilitate orientation sessions• Established contract agreements/relationships with vendors

Developed database for initial tracking Homeowner information; organized and maintained paper/electronic filesReview Homeowners documentation to determine eligibility; Schedule orientation sessionsAcquire all pertinent information to create initial file packetAssign Homeowners to a FPA according to servers and mortgage lendersInterview /discuss loan modification process w/HomeownersNegotiate a modification of home loans w/servers or mortgage lenders on Homeowners behalf90% success rate of loan modifications

Perform administrative/clerical duties necessary to run an organization efficientlyDatabase development/management; organized, record and maintained paper/electronic filesConduct research on social justice issues in the Cleveland area w. focus on Predatory lenders Coordinate workshops, interviews and events including lodging arrangements for staff & volunteersAssisted in spearheading Predatory lending issues and activities in Cleveland area which developed into a national campaign establishing documented agreements/relationships with mortgage lenders

Create/maintain running database for TAP DepartmentMonitor timeline for receiving documentation of disability and needs for each clientSchedule intake/assessment sessions for clients and Resource TeachersRetrieve documentation from various departments to input data into agency's computerized databaseDraft/ mail client correspondenceProcess "Release of Information Request" documents/ maintain current client forms for staffCoordinate monthly statistical/narrative reports according to ECI Grant policyDeveloped monthly newsletter outlining information, activities and events concerning the Education/TAP Departments