Nicole Maher Email and Phone Number
Dayton, OH, US
Nicole Maher's Location
Dayton, Ohio, United States, United States
Nicole Maher's Contact Details
Nicole Maher work email
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Nicole Maher personal email
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Nicole Maher phone numbers
About Nicole Maher
I am a driven, hardworking individual with a passion for research and insights. Currently, I work as a Senior Customer Experience Research Manager at Twilio.
Nicole Maher's Current Company Details
Nicole Maher Work Experience Details
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Assistant Field Hockey CoachOakwood Junior High SchoolDayton, Oh, Us
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Senior Customer Experience Research ManagerTwilio Sep 2022 - PresentSan Francisco, California, UsWorked cross-functionally to make actionable change focused on customer needs and impact. Serve as a bridge between the R&D and GTM to create cohesive company goals and roadmaps. Continued responsibilities from CX manager role.
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Customer Experience Research ManagerTwilio Aug 2021 - Sep 2022San Francisco, California, UsLead design, analysis, and distribution of Voice of Customer Program analysis on a monthly and quarterly basis, synthesizing data from 10 customer checkpoints. Partner with product and go-to-market leadership to drive strategy through the lense of the customer. Execute Customer Journey research studies utilizing internal input and databases, surveys, and customer interviews. Create cohesive customer stories from data across a number of platforms including Qualtrics, Looker, Excel, Salesforce, and Zendesk.
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Consumer Insights AnalystRed Robin Jun 2019 - Aug 2021Greenwood Village, Co, UsIntegrate guest feedback and key metric scores into actionable insights for various departments including category, marketing, and operations. Establish thorough knowledge of SMG, Datassential, Technomic to effectively and efficiently complete initiatives. Support the expansion of off-premise efforts, including to-go and catering, by evolving guest feedback into more actionable and clear reporting and insights. Assist in culinary innovation testing through conducting 10+ sensory and concept tests and heading 5+ in-market trials. Continuously expand knowledge of core restaurant business to help collaborate and inform future company initiatives.Since the Pandemic began in 2020, this role has also evolved to include competitive research work, tracking of COVID-19 behaviors and opinions of guests, and tracking of reopening restaurant locations. -
Research StrategistGutcheck Sep 2017 - May 2019Denver, Colorado, UsExecute both qualitative and quantitative research across Key Accounts, including COTY Cosmetics and Johnson & Johnson, to help drive customer growth and profit by incorporating data into clear visualizations, compelling key findings, and implications to answer key business questions. Key contributor for internal company initiatives, including CSAT and GutCheck Tool development, to drive executive strategic decisions and goals for 2019. Research liaison for cross-functional collaboration through client work, company events, and internal initiatives and assist in enabling department development and continued productivity through problem solving and waste management solutions. Enhanced ability to work in a fast paced, multi-tasking environment by working on 15+ client and internal projects on a weekly basis. -
Online Research AssociateGutcheck Jun 2016 - Sep 2017Denver, Colorado, UsSupport qualitative and quantitative studies across CPG, tech, food, and retail industries with a firm grasp of the research process from start to finish (guide writing to report delivery). Demonstrate mastery of Decipher, GutCheck Tool, and Microsoft applications to ensure all projects are completed accurately, on time, and within budget. Incorporate data into clear visualizations, compelling key findings, and implications to answer key business questions for clients. Also assisted in the on-boarding and relationship of external partner to aid in company goal to grow priority accounts.
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Market Insights InternAcco Brands May 2015 - May 2016Lake Zurich, Illinois, UsCollaborate with senior insights managers on projects to forecast new product innovations for the company. Work in Microsoft tools, Qualtrics, Survey Monkey and SPSS to create accurate research reports. Also researched and pulled inventory on Back to School items to help gather information necessary for the year to come. Help gain corporate experience and learn more quantitative and qualitative researching skills. -
Marketing Capstone ProjectNike Aug 2014 - May 2016Beaverton, Or, UsCollaborating with Nike to work on specific marketing research to help with the creation of lifelong customers. The specific market for the project is Football athletes as they transition from middle school to high school to college. This is a year long project that begins with the formation of a survey and then an in debt analysis of the information gathered. Presented the findings to Nike executives at the Midwest headquarters in Chicago. Continuing the research in collaboration with a UD professor to conduct more qualitative research on the subject. -
Athletic Communications InternUniversity Of Dayton May 2013 - May 2016Dayton, Oh, UsUpdate the new website and writing features on the athletic teams while in the office. Also work at the varsity athletic events working on stats, social media sites, and scoreboards, and other necessary tasks. This job has helped in learning how to use Adobe tools such as photoshop and indesign as well as how to format and operate websites. It has also helped in gaining more responsibility and experience during in-game situations. -
Study Abroad ExperienceUniversity Of Dayton Jun 2014 - Jul 2014Dayton, Oh, UsCompleted 6 credit hours of accelerated coursework in Statistics and Organizational Behavior through UD’s School of Business Administration. Also experienced the culture of the United Kingdom and Ireland while touring England, Wales, and Ireland with 25 fellow UD students and four faculty to learn and compare the different forms of economies in the areas.
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Disney Marketing PlanUniversity Of Dayton Jan 2014 - May 2014Dayton, Oh, UsWorked with an in-class team to create a marketing plan for a new service for the Walt Disney Company. Created a Dine-In-Disney restaurant experience with dinner and a show in various cities across the United States. Created a 30+ page marketing plan that covered all aspects of the new service that would make it ready to launch if the company decided to go forth with the idea.
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Student Consultation ProjectVirginia Department Of Transportation Aug 2013 - Dec 2013Richmond, Va, UsWork with VDOT to create a statistical model about traffic accidents in the Fan District. Organized 150+ accident reports in 20+ intersections in Richmond City to see if a lack of "No Parking" signs was causing more accidents in the area. Based on this information we advised the department on whether the $50,000 budget should be spent on placing more signs in the area. -
Sports Marketing InternUniversity Of Richmond Oct 2012 - Dec 2013University Of Richmond, Va, UsWorked at sporting events with promotions including halftime and timeouts, graphics, video, and music. Worked in the offices on social media marketing and ticket sales. This job helped in learning to adapt to high pressure situations and gave a background to marketing on all social media sites. -
Baker'S AssistantAshley'S Pastry Shop Jun 2011 - Aug 2012Worked in the back with the baker and also sold baked goods to customers in the front store. First job that helped in gaining more experience with customer interaction and learning to follow the instructions of a superior.
Nicole Maher Skills
Customer Service
Public Speaking
Organizational Leadership
Communication
Leadership
Thorough Research
Always Punctual
Positive Can Do Attitude
Microsoft Applications
Social Media Marketing
High Pressure Situations
Following Instructions
Nicole Maher Education Details
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University Of DaytonMarketing -
University Of RichmondMarketing
Frequently Asked Questions about Nicole Maher
What company does Nicole Maher work for?
Nicole Maher works for Oakwood Junior High School
What is Nicole Maher's role at the current company?
Nicole Maher's current role is Assistant Field Hockey Coach.
What is Nicole Maher's email address?
Nicole Maher's email address is ni****@****kit.com
What is Nicole Maher's direct phone number?
Nicole Maher's direct phone number is +193762*****
What schools did Nicole Maher attend?
Nicole Maher attended University Of Dayton, University Of Richmond.
What are some of Nicole Maher's interests?
Nicole Maher has interest in Children, Arts And Culture, Education.
What skills is Nicole Maher known for?
Nicole Maher has skills like Customer Service, Public Speaking, Organizational Leadership, Communication, Leadership, Thorough Research, Always Punctual, Positive Can Do Attitude, Microsoft Applications, Social Media Marketing, High Pressure Situations, Following Instructions.
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