Nicole K. Email & Phone Number

Buffalo, New York, United States

Atlanta, Georgia, United States

Tampa, Florida, United States

Tampa, Florida

Tampa, Florida

With a focus in Human Resources on overall performance for Total Rewards, Employee Relations and Labor Relations, Workforce Data Management in North America and LATAM and Global Learning (Globally). Building from scratch, playbooks on metrics to ensure consistent methods were used when comparing the different teams across the board. Also, provided guidance on how to increase their scores for both high and low performance areas. This was expanded out globally. In addition, supported the scorecard deck to global implantation for HR. This allowed for a one stop shop to view historical information and compare it to current performance. Also, building a proactive and reactive performance playbook for Global Learning. This allowed two different systems to merge data that allowed for overall performance for Global Learning. In addition to Human Resources support, supported procurement to allow them to fix within the model of standard reporting for performance.

Tampa/St. Petersburg, Florida Area

My first order of business was creating the Vendor Score Card. This included the technical skills of Excel to create charts, pivot tables and data points to show the overall performance of all vendors who support Johnson and Johnson. These score cards allow Johnson and Johnson, with their vendors, a two way conversation on performance. In addition, these score cards were used to move both parties to the next level of performance. This required the building from scratch the following spreadsheets; invoice reconciliations audits, accrual audits, purchasing audits, relationship survey's, and Metrics that Matter survey's.

Schenectady, New York, United States

Managed five wind turbine sites with 11 million dollars in annual P&L. Devised comprehensive project and financial plans to be shared with the end customer. Analyzed, reconciled, and investigated financial data and formulated required actions. Worked with key performance indicator reports for the company’s core and other business segments. Created and received work orders using Oracle for onsite direct and third-party labor. Responsible for the preparation of monthly, quarterly and annual General Accepted Accounting Principles (GAAP). Principles Reconcile actuals verses budgets to show variance(s) that alters forecasting with explanation(s). Reconcile actuals verses budgets to show variance(s) with explanation(s) allowing budget forecasting adjustments. Cross reference financial and computer-generated reports to ensure accuracy with the use of pivot tables.

Orlando, Florida, United States

Responsible for the preparation of monthly, quarterly and annual GAAP. Assessed overall and initialized performance by gathering, analyzing and interpreting data, statistics and key metrics. Updated and maintained data in SalesForce for reference and analysis. Created FIFO system and tracked usage factors for ordering supplies. Supported accounting operations; work with accounts payable, prepare journal entries, assist with the end of month process and report monthly reconciliation. Managed department of hourly quality and contract management department employees. • Used data analytics and pivot tables to show individual and team performance• Conducted research on project risks; analyze findings and mitigate risks with resolutions or escalate them accordingly• Developed SOP’s related to marketing sales and contract management • Created a formalized process for requirements, design, creation and review of SOP’s

Orlando, Florida, United States

Managed department of hourly employees within Guest Services operations. Built par levels and usage factors to calculate purchasing of supplies for guest services department. Strategically filled hotel to 100% capacity without going over for three nights. Served as key member of the pre-opening team; assisted front desk team during training of Opera and other computer programs. Spearheaded operations of the Opening Team; implemented standard operating procedures to incubus Kessler Collection standards, AAA standards with impact. Project Manager for AAA 4 Diamond Standards and was awarded for 2014 published in 2015.

Orlando, Florida, United States

Reduced overall cost of departmental supplies. Managed department of hourly housekeeping employees. Amplified customer satisfaction ratings index by 3% within one year using training efficiency. Programs. Minimized staff turnover; realized a 40% reduction with the implementation of new morale and team build programs. Bolstered productivity by 4% with the creation of new business processes. Ensure ordering followed GAAP. Headed corporate project team to create housekeeper incentive program.

Orlando, Florida, United States

Managed department of hourly housekeeping employees. Increased efficiency of housekeepers from 45 minutes to 30 minutes per room unit. Assisted scheduling of room renovation with design team and participated in final approval. Created workbooks that tracked productivity labor hours for 2nd shift employee.

Orlando, Florida, United States

Decreased guest compensation by 9% with empowerment leadership. Demonstrated clear expertise in planning for high profile guests; including presidential candidates, politicians, and professionals from all entertainment media. Originated highly effective training programs that created cost savings and increased customer satisfaction. Established new empowerment programs on how to handle and deescalate guest complaints; efforts resulted in an 11% decrease in complaints while improving customer satisfaction scores. Project Management Renovations: pool renovation, hallway renovation, club renovation, directional signs renovation.