Nicole K. Email & Phone Number

Buffalo, New York, United States

Atlanta, Georgia, United States

Tampa, Florida, United States

Tampa, Florida

Tampa, Florida

With a focus in Human Resources on overall performance for Total Rewards, Employee Relations and Labor Relations, Workforce Data Management in North America and LATAM and Global Learning (Globally). Building from scratch, playbooks on metrics to ensure consistent methods were used when comparing the different teams across the board. Also, provided guidance.

Tampa/St. Petersburg, Florida Area

My first order of business was creating the Vendor Score Card. This included the technical skills of Excel to create charts, pivot tables and data points to show the overall performance of all vendors who support Johnson and Johnson. These score cards allow Johnson and Johnson, with their vendors, a two way conversation on performance. In addition, these.

Schenectady, New York, United States

Managed five wind turbine sites with 11 million dollars in annual P&L. Devised comprehensive project and financial plans to be shared with the end customer. Analyzed, reconciled, and investigated financial data and formulated required actions. Worked with key performance indicator reports for the company’s core and other business segments. Created and.

Orlando, Florida, United States

• Responsible for the preparation of monthly, quarterly and annual GAAP. Assessed overall and initialized performance by gathering, analyzing and interpreting data, statistics and key metrics. Updated and maintained data.
• Used data analytics and pivot tables to show individual and team performance
• Conducted research on project risks; analyze findings and mitigate risks with resolutions or escalate them accordingly
• Developed SOP’s related to marketing sales and contract management
• Created a formalized process for requirements, design, creation and review of SOP’s

Orlando, Florida, United States

Managed department of hourly employees within Guest Services operations. Built par levels and usage factors to calculate purchasing of supplies for guest services department. Strategically filled hotel to 100% capacity without going over for three nights. Served as key member of the pre-opening team; assisted front desk team during training of Opera and.

Orlando, Florida, United States

Reduced overall cost of departmental supplies. Managed department of hourly housekeeping employees. Amplified customer satisfaction ratings index by 3% within one year using training efficiency. Programs. Minimized staff turnover; realized a 40% reduction with the implementation of new morale and team build programs. Bolstered productivity by 4% with the.

Orlando, Florida, United States

Managed department of hourly housekeeping employees. Increased efficiency of housekeepers from 45 minutes to 30 minutes per room unit. Assisted scheduling of room renovation with design team and participated in final approval. Created workbooks that tracked productivity labor hours for 2nd shift employee.

Orlando, Florida, United States

Decreased guest compensation by 9% with empowerment leadership. Demonstrated clear expertise in planning for high profile guests; including presidential candidates, politicians, and professionals from all entertainment media. Originated highly effective training programs that created cost savings and increased customer satisfaction. Established new.