Nicole Lam Email & Phone Number

Sydney, Australia

Australia

Sydney, Australia

North Sydney, Australia

* Support Adestra clients’ use of MessageFocus – specifically answering questions andresolving problems relating to functionality, features and account configuration, along withbasic HTML amendments.* Pick-up and respond to Support requests that come in to the team via the three availablesupport channels - Email, Chat and Telephone. This should be done in a timely and efficientmanner, whilst providing our clients with excellent customer service, in-line with allelements of the Customer Charter.* Ensure that Salesforce is kept up to date and that all cases are logged daily, including allrelevant detail and information in the case description and related notes. Also ensure thatescalated cases are dealt with in a timely manner through to completion, both those sentinto the Support Team and those sent out to other departments.* Pro-actively work towards an in-depth understanding of the MessageFocus platform and allkey functionality. Keeping up to date with new features and interface updates, ensuring thatexcellent customer service is maintained through a detailed understanding of the product.* Maintaining relationships with key departments within the business.

Winston Hills

Cash Office Associate:* Processing cash functions of the store.* Following money collecting procedures and ensuring appropriate and correct documenting of funds.* Identification of discrepancies, problem solving potential solutions and incident investigation within the cash management system and escalating and reporting these to senior management as identified.* Managing staff availability and rosters across a team of 160 people.Checkout Supervisor:* Management of front end checkouts, including management of between 4-12 staff with limited supervision.* Specific training and responsibility to provide day to day operations of the checkouts, including escalation of any technical issues and ensuring solutions to problems to allow for smooth running customer service department of the store for the management team; including contacting national helpdesk for systematic errors, and troubleshooting procedures to solve any issues.* Representative for store management to assist to troubleshoot and escalate issues to appropriate department, for example bankingfacilities, EFTPOS terminals, centre security, national helpdesk for IT issues, trolley collection and first aid/ emergency systems if required.* Responsible for training and education for junior staff throughout various roles within the store.* Handling customer inquiries and complaints to ensure customer satisfaction and maintenance of positive business image.* Completing security checks and ensuring adequate working of security measures at a store level.* Ensuring adherence and compliance of Workplace Health and Safety regulations, including mandatory reporting.

Bachelor Of Business Commerce International Business And Marketing, International Business And Marketing

This course provides the necessary skills to allow for adaptability, expertise and innovation. By providing an enriched program that.

Hsc, Business/Commerce, General