Nicole Lambert Email & Phone Number

Utrecht, Netherlands

Maintain daily contact with residents across two refugee shelters, supporting them using a client-led approach. Support their integration into Dutch culture and lifestyle. Maintain resident safety and resolve conflicts, fostering a peaceful living environment.

Montfoort, Utrecht, Netherlands

Responsible for handling all UK customer communications, addressing complaints and inquiries via email, phone and live chat promptly. Handled social media channels and supported marketing strategies from research to content posting, driving customer engagement and sales. Managed professional relationships with business partners.

Utrecht, Netherlands

Performed a variety of tasks in a warehouse environment, collaborating closely with a diverse team to meet operational targets.

Oxford, England, United Kingdom

Assisted ex-rough sleepers in temporary shelter to secure suitable, permanent accommodation. Used a multi-agency approach, helping residents engage with external organisations, including the neighbourhood policing team, to address addictions, health and/or offending. Managed a caseload of six clients; used a tailored approach, drafted risk assessments, held regular one-on-one meetings to discuss their needs and create a personal development plan. Supported client involvement sessions to build rapport and positive working relationships. Managed reception duties, handling sensitive information via phone and email and served as a consistent and approachable presence for residents.Courses completed at St Mungos (2021): Conflict Awareness, Health & Safety, Inclusive Workplace, GDPR, Lone Working Principles, Safeguarding Adults and Professional Boundaries, Conflict Management, First Aid, Key Working Skills, Responding to Emergencies.

Worked as a home delivery picker in three stores across England during the height of the COVID pandemic. Thrived in a fast-paced environment, picking as many items as possible per hour to ensure timely deliveries, while selecting the best quality products with a good shelf life to maintain customer satisfaction and brand reputation. Demonstrated extensive knowledge of the shop floor. Communicated effectively with the team and assisted colleagues with their workload when needed. Utilised transferable skills to pick and pack for Amazon Prime customers within the Morrisons store.

York, England, United Kingdom

Built strong rapport with customers to ensure a great in-store experience. Advertised offers and leveraged knowledge of each product’s unique selling points to boost sales. Succeeded in this target-driven role. Maintained a tidy and presentable shop floor, with an accessible and organised storage room. Collaborated effectively with the team, using radios to communicate and support each other in driving up sales.

Whickham, England, United Kingdom

Maintained excellent customer service standards, consistently ensuring a positive experience for all customers. Possessed extensive knowledge of premium products, enhancing the overall satisfaction of customers. Collaborated effectively with team members to uphold high standards and preserve the business’s reputation. Accepted extra shifts to clean and prepare the premises, ensuring a high standard of cleanliness.

Police Studies Ba(Hons), 1St

During my three years studying Police Studies, I developed a strong understanding of criminological theories, enhancing my insight.

Education record