Nicole Larry Email & Phone Number
Who is Nicole Larry? Overview
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Nicole Larry is listed as Marketplace Service Manager at Snapplify, a with 35 employees, based in City of Cape Town, Western Cape, South Africa. AeroLeads shows a matched LinkedIn profile for Nicole Larry.
Nicole Larry previously worked as Senior Customer Service Representative at Iinet. Nicole Larry holds Diploma, Marketing from Northlink College.
Email format at Snapplify
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About Nicole Larry
As the Marketplace Service Manager at Snapplify, a digital eBook content aggregator, I am responsible for managing a team, partnership relationships, acquiring new partnerships, acquiring expanded content rights and business rights aligned with the business goals, managing internal/partner projects, and overseeing content management on e-commerce stores. I ensure content delivery of various formats (XML, CSV, ePub, PDF, audio books) are seamless, curate high-quality content specific for regions and institution Curricular, and enrich it for user experience and discoverability. My role also includes onboarding partnerships, content assessment reports, identifying content gaps in our catalogue, and working closely with internal Developers and Quality Assurance.With over five years experience of partner service/support, acquisition, and digital content in the Edu Tech industry, I have worked with a range of tools and software, including Jira, Monday.com, Slab, Slack, Hubspot, Freshdesk, and Freshsales programs. My experience spans across publishers, booksellers, content delivery vendors, e-learning platforms and educational institutions.My experience and expertise are obtained by working in fast spaced environments, on the job training and having a good - get things done attitude! I find fulfilment in knowing that I add value, sharing knowledge, collaboration across teams to reach a shared goal and developing lasting relationships.
Nicole Larry's current company
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Nicole Larry work experience
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Senior Customer Service Representative
Duties: Investigate and resolve internal complaints raised through the Ombudsman Negotiate suitable resolutions with the consumer Communicate directly with the Ombudsman to provide detailed summaries of complaints Identify customer feedback trends to provide feedback to the business to improve Provide reports as requested concerning complaints and other customer feedback to the business Ensure colleagues are informed of the complaint processes Establish root cause trends and provide side – by – side coaching with fellow colleagues Update internal resources with new processes and guides to resolve complaints Take call escalations Provide complaints training to new staff (learning academy) Supervise learning academy staff Assist with technical support queries Assist with billing queries Customer service Perform admin duties to update internal complaints compliance Assist with quality assessment of colleagues Liaise with management regarding team performance and complaints impact
Colleagues at Snapplify
Other employees you can reach at snapplify.com. View company contacts for 35 employees →
Pasan Manqoba K.
Colleague at SnapplifyDurban, Kwazulu-Natal, South Africa
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Dineo Motaung
Colleague at SnapplifyJohannesburg, Gauteng, South Africa
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Keri Theart
Colleague at SnapplifyCape Town, Western Cape, South Africa
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Kamohelo Otto
Colleague at SnapplifyCity Of Johannesburg, Gauteng, South Africa
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Mogamat Nazmy D.
Colleague at SnapplifyCape Town, Western Cape, South Africa
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Penny De La Plain
Colleague at SnapplifyWheathampstead, England, United Kingdom
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Lindiwe Mavundla
Colleague at SnapplifyCity Of Johannesburg, Gauteng, South Africa
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Stephen Bestbier
Colleague at SnapplifyCity Of Cape Town, Western Cape, South Africa
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Sihle Mthalane
Colleague at SnapplifyCity Of Johannesburg, Gauteng, South Africa
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Tebogo Radebe
Colleague at SnapplifyJohannesburg, Gauteng, South Africa
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Nicole Larry education
Diploma, Marketing
Certificate, Social Media Marketing
Certificate, Social Media Marketing
Frequently asked questions about Nicole Larry
Quick answers generated from the profile data available on this page.
What company does Nicole Larry work for?
Nicole Larry works for Snapplify.
What is Nicole Larry's role at Snapplify?
Nicole Larry is listed as Marketplace Service Manager at Snapplify.
Where is Nicole Larry based?
Nicole Larry is based in City of Cape Town, Western Cape, South Africa while working with Snapplify.
What companies has Nicole Larry worked for?
Nicole Larry has worked for Snapplify and Iinet.
Who are Nicole Larry's colleagues at Snapplify?
Nicole Larry's colleagues at Snapplify include Pasan Manqoba K., Dineo Motaung, Keri Theart, Kamohelo Otto, and Mogamat Nazmy D..
How can I contact Nicole Larry?
You can use AeroLeads to view verified contact signals for Nicole Larry at Snapplify, including work email, phone, and LinkedIn data when available.
What schools did Nicole Larry attend?
Nicole Larry holds Diploma, Marketing from Northlink College.
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