Nicole Latham Email & Phone Number

Texas, United States

Texas, United States

Leading the Delivery Project Management Office to empower our global team and optimize delivery operations and strategy for impactful, high quality results.

Dallas-Fort Worth Metroplex

— Managed 40+ complex, cross functional, client projects from initiation to close over 7+ years; building out robust project plans, identify and mitigate risks, manage change, track schedules and cost performance while ensuring customer satisfaction, project objectives, and milestones are achieved.—Proven ability to work effectively across business operations and technical groups, convening teams to align and drive towards project success with experience resolving cross-cultural conflict constructively and quickly.—Notable projects include Major IT/Application Upgrades and Installs of Airline Reservation Systems, End to End New Customer Implementations and Customer Onboarding in the US, Canada, South America, and Africa; Global Airport System Installs and Upgrades, Azure Cloud Migrations, Data Center Migrations, Application Cloud Compatibility, Merger Integrations, Departmental Process Improvements, and numerous product implementations and IT upgrades. —Assess, collaborate, plan, champion, and manage departmental change improvements including key CPI initiatives, knowledge management, trainings, delivery innovations, new product entry, and enhanced project toolkits and templates.—Leader, mentor, and advisor to Project Managers including development and delivery of year-long Project Management Academy to train new team members based on PMI methodology, ongoing one on one mentorship, and overall Project Manager advocate.

Implementation Project Manager

Project Management Office (PMO) Strategy, Development, and Leadership• Consult, advocate, and educate enterprise on PMO objectives and offerings to support strategic business direction• Develop and grow lasting business partnerships vital to the company and department success • Work with Director in the development and maturity of the project management standards; establish, manage, and drive the vision of the PMO through the hiring process, on-boarding, enterprise-wide training, process improvement, best practices, and new approaches to enhance organizational productivityProject Portfolio Analysis & Management• Oversee, track, and report on the project portfolio of 80+ projects • Provide transparency and recommendations on performance, strategy, and risks of project portfolios to enhance executive decision-making through strategic prioritization and standardized analytics, reporting, and dashboards• Analyze, implement, and facilitate improvement of tools and practices to effectively manage project data, forecasting, resource capacity, and skill set against the portfolio demandProject Management• Deliver value by managing multiple projects through the full lifecycle; including developing strategic objectives, estimates, detailed project plans, and risk mitigation while managing project teams, stakeholders, and vendors• Enhance communication, collaboration, and build relationships between cross functional teams to ensure issues are resolved quickly and client requirements are successfully realized• Develop and ensure scope of work, requirements, goals, budget, and schedules are achieved to client’s satisfaction

Portland, Oregon Area

• Successful delivery of a multi-year program of new software and technology, including new client website, marketing, and a highly effective system to control all corporate content and data migration to SharePoint• Liaison between teams while managing timelines, vendors, training, events, and corporate communication for implementations• Analyzed business functions to implement guidelines and standards throughout our global offices in the US, Latin America, Europe, and China• Managed federal grant projects including the submission of federal reports, relationship development, and process improvement to secure funding• Provided business support to executive staff by managing special projects including the implementation of dashboards to manage and communicate on-going critical projects

Koin Center

• Effectively managed all client relations and communications with a demonstrated ability to improvise & improve • Assisted in creation of standard project methodology to establish consistency in all departments, procurement, vendor management, and to ensure proper communication and reporting practices to management• Accomplished successful technical client implementations under the supervision of a Senior Engineer• Event management including events for 600+ guests, corporate charities sponsorships, blood drives, and seminars for clients including high profile law firms and banks

• Supported the implementation of a new website and marketing• Managed all corporate and community outreach events• Enhanced national team productivity by creating effective communication standards which improved our national growth• Established and maintained relations with clients, vendors, and managed all products and marketing materials

Award-winning customer service/sale representative for exceeding monthly department and store goalsOrganized events to assist breast cancer patients with prosthesis selection and health insurance paperwork

Master Of Science (M.S.), Organizational Leadership, Summa Cum Laude

Project Management Certification, Associated With Pmi

Bachelor Of Science (Bs), Psychology, Magna Cum Laude

Activities and Societies: National Society of Collegiate ScholarsFocus on Industrial Organizational Psychology with a minor in Business.

Project Management Certificate, Project Planning & Organization