Nicole Laughter, Cfp® Email & Phone Number

Greenville, South Carolina Area

Asheville, North Carolina Area

In addition to the responsibilities noted below, the scope of my role has expanded to include managing and driving the SIOP process for the Controlled Temperature Technologies and Water Lab Products business units. My team is responsible for demand planning and driving improvements in forecast accuracy, working closely with the supply planning teams at plants in the US, China, and Germany, and facilitating executive decisions for actions needed to support the demand and supply plans. Key… Show more In addition to the responsibilities noted below, the scope of my role has expanded to include managing and driving the SIOP process for the Controlled Temperature Technologies and Water Lab Products business units. My team is responsible for demand planning and driving improvements in forecast accuracy, working closely with the supply planning teams at plants in the US, China, and Germany, and facilitating executive decisions for actions needed to support the demand and supply plans. Key metrics include forecast accuracy and plan attainment. Show less

Asheville, North Carolina Area

I manage the team responsible for inventory planning for finished goods and service parts for the Laboratory Equipment Division in the Americas, supporting annual revenue of $100+ million. The team manages domestic and international supplier performance. Key metrics include meeting the inventory DOS plan, minimizing past due customer orders, and meeting the on-time shipment goal.

Asheville, North Carolina

From 2011 to 2013, I was responsible for inventory planning, supplier performance management, on-time shipment and past due customer orders for the Centrifugation business unit in the Americas. During that time, I successfully managed inventory planning for two major new product launches that have resulted in 20% organic growth.

Greater Pittsburgh Area

• Led geographically-diverse team responsible for project planning and technical knowledge transfer to enable new factory start-up in Suzhou, China, to support a regional manufacturing strategy for Asia.

• Multi-Divisional Project Management: Led an international team in an emerging market to map out current state of supply chain operations. Obtained approval to institute cross-divisional standardized metrics to establish baseline performance and actively manage supplier, logistics, and planning performance in China.• Executive Communication and Commitment: Managed multi-divisional and multi-functional executive stakeholders to obtain and maintain buy-in for project direction and goals… Show more • Multi-Divisional Project Management: Led an international team in an emerging market to map out current state of supply chain operations. Obtained approval to institute cross-divisional standardized metrics to establish baseline performance and actively manage supplier, logistics, and planning performance in China.• Executive Communication and Commitment: Managed multi-divisional and multi-functional executive stakeholders to obtain and maintain buy-in for project direction and goals. Obtained consensus and commitment for more comprehensive supply chain approach in APAC region, additional internal resources and engagement with a third-party consultant to support this initiative.• Results: Obtained stakeholder commitment to implement a shared service supply chain model in China to leverage and align supply chain best practices to reduce order fulfillment time to customers and to ensure a more uniform customer experience Show less

• Project Management/Process Validation: Designed and led the execution of process validation (IQ, pre-OQ engineering studies) as part of a capital expenditure project with projected annual cost savings of $500,000 from 2010. Engineering studies resulted in a 44% improvement in average cleanliness (a key customer requirement) and a 34% reduction in cleanliness variation of slides. Established validation procedures to support site’s pursuit of ISO 9001 certification.• Lean Implementation:… Show more • Project Management/Process Validation: Designed and led the execution of process validation (IQ, pre-OQ engineering studies) as part of a capital expenditure project with projected annual cost savings of $500,000 from 2010. Engineering studies resulted in a 44% improvement in average cleanliness (a key customer requirement) and a 34% reduction in cleanliness variation of slides. Established validation procedures to support site’s pursuit of ISO 9001 certification.• Lean Implementation: Completed learning sessions and collaborated with leadership team in introduction of lean tools (leader standard work, gemba walks, metric boards). Show less

• Lean Experience: Co-planned and led a kaizen event to transform an Inbound process (building pallets) that upon saturation will reduce Outbound picking variance and yield a 20% increase in picking efficiency• Strategy Alignment: Developed, tested and implemented a plan to align Inbound inventory stocking with Outbound’s strategy for ensuring on-time customer order fulfillment during the upcoming peak retail season• Space Management: Identified obstacles, developed a plan, and led an… Show more • Lean Experience: Co-planned and led a kaizen event to transform an Inbound process (building pallets) that upon saturation will reduce Outbound picking variance and yield a 20% increase in picking efficiency• Strategy Alignment: Developed, tested and implemented a plan to align Inbound inventory stocking with Outbound’s strategy for ensuring on-time customer order fulfillment during the upcoming peak retail season• Space Management: Identified obstacles, developed a plan, and led an implementation team to increase inventory bin utilization, resulting in a projected 3-month utilization growth of 25% Show less

• Analysis: Performed risk assessments to identify acceptable risks and determined coverage terms and conditions with the goal of achieving top-line budget objectives while protecting AIG / Lexington corporate assets• Marketing: Developed and executed marketing strategy to cover nationwide territory of wholesale insurance brokers (individually responsible for 35 brokers), contributing to a 17% growth in their business with Lexington• Negotiation: Developed and negotiated pricing… Show more • Analysis: Performed risk assessments to identify acceptable risks and determined coverage terms and conditions with the goal of achieving top-line budget objectives while protecting AIG / Lexington corporate assets• Marketing: Developed and executed marketing strategy to cover nationwide territory of wholesale insurance brokers (individually responsible for 35 brokers), contributing to a 17% growth in their business with Lexington• Negotiation: Developed and negotiated pricing, coverage terms and conditions with wholesale brokers• Production: Exceeded assigned individual annual production budget of $20M gross written premium, with a total of $8M in new business over two years• Regulatory Compliance: Ensured that underwriting process and referrals were thoroughly documented to meet AIG corporate underwriting compliance requirements. Achieved highest ratings in all external underwriting audits Show less

• Process Improvement: Streamlined workflow within unit, setting up a formal tracking system, which increased the unit’s adherence to corporate quality service standards of timeliness and accuracy by 60%• Regulatory Compliance: Coordinated documentation process to support underwriters in meeting corporate standards, contributing to a clean record of successful AIG corporate underwriting audits for the department • Benchmarking: Managed monthly policy issuance for 35-40 policies to… Show more • Process Improvement: Streamlined workflow within unit, setting up a formal tracking system, which increased the unit’s adherence to corporate quality service standards of timeliness and accuracy by 60%• Regulatory Compliance: Coordinated documentation process to support underwriters in meeting corporate standards, contributing to a clean record of successful AIG corporate underwriting audits for the department • Benchmarking: Managed monthly policy issuance for 35-40 policies to comply with internal service standards• Training: Trained six underwriting assistants, enabling underwriters to focus on writing new business Show less

Mba, Operations

Activities and Societies: Operations Club (VP of Operations), Net Impact Club GPA: 3.97/4.0

Ba, Mathematics

Activities and Societies: Resident Assistant, Lab Instructor, Varsity Volleyball GPA: 3.86/4.0