Supports Dulye & Co. and the Dulye Leadership Experience, working alongside President in day-to-day operations that involve data management, member/client engagement, measurement practices, communications, event planning and marketing strategies.

Supported CEOs during merger of two locally owned HVAC companies. Provided flexibility to the position by taking on several administrative/managerial roles such as: mobile device manager, interim accounts payable administrator, interim marketing manager.• Led initiative to implement a paperless system for technicians. Created + designed all (100+) digital forms to be used on tablets within the service field, resulting in streamlined productivity, efficient record-keeping, and higher-quality service.- $16,000 in paper savings and $44,000 in productivity savings within the first 2 years of launch• Guided training sessions, mentoring staff during introduction to new software and collaborating on ideas to improve functionality.• Established new mobile device management (MDM) system to comprehensively deploy and administer over 70 company-owned devices.• Processed payroll for 40+ employees weekly. Prepared timecards for technicians through detailed assessment of GPS reports, improving accuracy and saving 5% on payroll costs.• Designed logo for holding company and all initial accompanying collateral (stationary, clothing, vehicle decals, email signatures, etc.) to effectively communicate new brand direction.June 2004 - August 2011• Assisted with data entry, filing and organizing documents, and fielding phone calls. Developed professional office skills while providing quality customer service and working within a small team of adults.

• Liaised with clients to successfully plan several custom incentive trips for broadcasting stations, organizing all travel arrangements (transportation, accommodations, and itineraries) for groups of up to 45.• Provided executive support to CEO and independently managed office for weeks at a time, ensuring seamless operation while employer attended tours.

• Versatile position within small start-up company. Drove all operations/logistics functions, including POs, cost sheets, quality control tracking, and inventory. Ensured a well-functioning supply chain while intently developing, maintaining, and strengthening supplier and consultant relations across the business.• Oversaw the launch of more than 10 products, including travel size products, lifestyle products, and a newly established line of body products. Managed multiple sampling programs, often completing projects within tight timelines.- Led to a significant increase in brand awareness and doubled revenue between 2013 and 2015.• Supervised customer service needs, fulfilling web and wholesale orders and handling inquiries via e-mail, phone, and live chat. Acknowledged customer requests in a timely, thoughtful manner.• Maintained strong relationships with wholesale partners. Engaged in market research and proactively provided company products, collateral and marketing props in addition to relevant news and selling points.• Fulfilled small in-house design needs for marketing efforts and interfaced with head designers during development of visual aids and packaging.

• Assisted and interacted with customers in a positive, friendly manner; demoed products; arranged store displays; worked as a cashier; and handled shipments. Consistently met and exceeded daily sales goals.

• Front desk position. Greeted and checked in customers, handled incoming phone calls, scheduled appointments, catalogued documents, and administered outgoing mail.

• Very active position within local grocery store. Received orders, managed inventory, stocked shelves, packaged specialty products, assisted customers, and cleaned. Often worked independently and covered multiple departments.