Nicole C. Email & Phone Number

Florida, United States

As the contracted Chief People and Experience Officer at Blue Zones Health, I am dedicated to transforming organizational culture and enhancing human experiences through strategic leadership, innovative programs, and evidence-based practices. My work centers on integrating human resources, patient experience, and culture strategies to empower our teams and.

At IGNITE Human Experience, we envision a world where innovation combines with compassion, and every interaction promotes positive change. We are rooted in diversity and driven by integrity, striving to be a beacon of excellence that transforms industries and empowers individuals. Our commitment to a brighter future drives us to pursue groundbreaking.

Marblehead, Massachusetts, US

ProNexus has built a virtual network to help independent healthcare consultants thrive.As a virtual network of Independent Healthcare Consultants, ProNexus offers:--A cost and resource efficient option due to crowd-sourcing and minimal overhead.--Tremendous bench strength as everyone on our team spent decades inside functional areas within the healthcare.

Marblehead, Massachusetts, US

ProNexus has built a virtual network to help independent healthcare consultants thrive.As a virtual network of Independent Healthcare Consultants, ProNexus offers:--A cost and resource efficient option due to crowd-sourcing and minimal overhead.--Tremendous bench strength as everyone on our team spent decades inside functional areas within the healthcare.

Indianapolis, IN, US

Atlanta, GA, US

Nashville, TN, US

Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of.

The Society for Health Systems, the preeminent organization for healthcare engineers, is the meeting of minds for health systems professionals and leaders like you. SHS offers a wide network of colleagues, experts and resources outside your organization, along with the latest and best process analytics, tools, techniques and methodologies for performance.

Washington, D.C., US

America’s Health Insurance Plans (AHIP) is the national association whose members provide coverage for health care and related services. Through these offerings, we improve and protect the health and financial security of consumers, families, businesses, communities and the nation. We are committed to market-based solutions and public-private partnerships.

Baltimore, Maryland, US

A sworn public official, I serve a role in the prevention of fraud and protection of the parties involved by acting as an official, unbiased witness for certain documents. Because of this role, I understand the duties and responsibilities of the notary public and properly perform requested notarial acts.

Miami, FL, US

Orlando, Florida, US

In my previous role at InnovaCare, Inc., I was integral to the organization's mission to revolutionize managed healthcare services in North America. My responsibilities were anchored around two primary areas: Provider Networks and Medicare Advantage. Here, I was deeply involved in the development and execution of healthcare models that emphasized.

Miami Gardens, FL, US

• Cross-functional Collaboration and Leadership: Collaborated extensively with physicians, operational leaders, and executive teams across 53 clinical practices in 8 states, encompassing over 150 providers, to support.
• Achieved CG-CAHPS 80% percentile ranking for 75% of providers.
• Achieved 99% percentile ranking for 20% of providers across the enterprise.
• CG-CAHPS rating for achieved and sustained NPS scores in the 90th percentile ranking per the health system strategic plan.

Cheverly, Maryland, US

*Collaborates with Senior Management to develop business plans and goals to improve and enhance patient and physician satisfaction and service excellence. Implements such business plans through programs which integrate outcomes with the financial incentives incorporated into the Affordable Care Act and/or its equivalent under Maryland laws and regulation..

Topic: The Patient Experience for Quality Professionals

Topic: Purposeful Patient Rounding To Boost Employee Engagement And Patient Satisfaction

Discussing current issues in Service Design & Patient Experience..

Baltimore, MD, US

*Responsible for the operations of Guest, Volunteer, Retail, Valet, Patient Television, Audio Visuals, Parking & Transportation Services*Coaches and directs the daily work activities of Guest Services Staff in accordance with established procedures, protocol and UMMC Human Resources practices. Acknowledges, celebrates and communicates with employees by.

Bethesda, MD, US

Served as primary liaison between Marriott’s 650 owners, franchisees, & corporate resources. Served as business owner of key applications & business processes. Drove Owner& Franchise satisfaction with Marriott through positive interactions. Engaged high-profile owners & principals at Marriott’s largest franchise partners. First point of contact between.

US

• Recruited, trained and created a team of customer service representatives & technical support staff to support a five state service region
• Designed and conducted on-going training to empower Customer Service Representatives with ability and knowledge to provide one-call resolution
• Developed, implemented, & managed business strategies within the region to meet & often exceed financial objectives
• Managed $1.7 million of inventory for service center and off-site facility
• Led the quality assurance process of inside technicians, ensuring repairs tickets were processed accurately
• Managed billing department revenue of $500K monthly, including COD repairs & warranty and store billing

Doctor Of Philosophy - Phd, Public Policy

Bachelor Of Science (B.S.), Liberal Arts And Sciences/Healthcare

Master Of Science - Ms, Health Sciences/ Public Health