Nicole Lenchner Email & Phone Number

• Hold dual responsibilities within two esteemed organizations, act as the administrator/executive assistant to the Managing Member of a healthcare management company. Additionally, serve as the Director of Administrative Services at a small hospital, overseeing operations in a 23-bed facility equipped with an emergency department.• Collaborate as a vital member of the Hospital’s Executive Leadership team, contributing to a remarkable 200% year-over-year company growth.• Facilitate seamless communication and coordination among CSUITE's administrative, finance, and management departments.• Establish innovative initiatives such as implementing a daily huddle involving 15 hospital leaders to proactively identify and address potential challenges.• Manage all correspondence with the governing board and preparation of materials for meetings.• Participate in daily meetings with senior executives to address clinical and financial matters.• Successfully launched and managed the behavioral health service line within the hospital.• Supervise multiple executive and personal assistants supporting top-level executives.

• Direct and oversee all business and personal matters within the CEO's office, actively engaged in the day-to-day operations across multiple enterprises.• Manage all correspondence and scheduling duties for the CEO/Managing Member.• Develop materials for quarterly board meetings and presentations.• Administer payroll, 401(k) plans, and benefits for the parent company, while overseeing insurance renewals, banking activities, and authorization of payments.• Played a pivotal role in establishing a wellness center.• Successfully negotiated and secured in-network contracts for an orthopedic practice.• Collaborate with the family office on managing the investment portfolio.

Greater Los Angeles Area

• Started tenure as a Resident Advisor within the company, progressing steadily to the role of Chief Operating Officer.• Directed and supervised a team exceeding 20 staff members.• Managed comprehensive day-to-day operations encompassing admissions, dietary, compliance, and human resources.• Played a pivotal role in facilitating the sale of the business and remained on board to oversee the transition to new ownership.• Spearheaded all state and Joint Commission surveys, collaborating closely with compliance teams on in-network contracts.• Collaborated with the Revenue Cycle Management (RCM) team to optimize billing procedures and enhance collections from insurance payors.

Greater Los Angeles Area

• Oversaw daily operations across all treatment facilities at Muse Treatment, ensuring efficient workflows and adherence to organizational objectives.• Implemented strategic initiatives to enhance operational efficiency, including process optimization and policy refinement.• Directed facility operations, including contract negotiations, vendor management, and ensuring compliance with regulatory standards.• Cultivated a high-performing team by recruiting, onboarding, and developing staff while fostering a safe and supportive work environment.• Spearheaded the development and implementation of medication management policies and procedures.• Collaborated closely with the Director of Compliance to uphold safety standards and ensure adherence to JCAHO guidelines.• Managed budget allocations and procurement responsibilities for SLE weekly food and special events.• Facilitated seamless coordination between the Medical Director, psychiatrist, and external healthcare providers to deliver comprehensive client care.