Nicole Leo Email & Phone Number

Austin, Texas, United States

Austin, Texas

· Performs highly complex analytical/confidential work while managing accounts/claims for victims of crime throughout the state of Texas in accordance to the State Legislature & Admin Codes· Analyze/calculate loss of earnings for victims and their families· Gather information to determine nature/extent of victims’ physical/emotional injuries· Investigate any collateral sources, such as health insurance plans, worker’s compensation, unemployment benefits, automobile insurance plans, and other public funds available· Calculates amount of award, and write recommendation of payment for the victim(s) and survivors of the benefits being award by the OAG· Reviews treatment plans provided by medical providers to help determine eligibility of benefits, and contact providers where necessary· Conducts interviews with health care professionals to clarify issues concerning the injuries or treatment plan

Austin, Texas Area

· Interprets rules, policies and procedures for a Web-based system to electronically file and submit electronic paymentso TEXNET Electronic Payment Network· Update/create TEXNET Publication booklets & Policy/Procedure Manuals · Prepare monthly status reports, accomplishment reports, and account summary reports that compares with the TEXNET electronic payment report for reconciliation for the Treasury Manager· Prepare monthly LockBox reportso A report that scans in business’ remittance documents to be posted to bank accounts· Ensure the integrity of banking files, which requires accuracy with numerical data such as bank account numbers, taxpayer numbers, etc.· Analyze, research, troubleshoot, and manage taxpayers’ tax accounts to resolve any payment issues such as overdrafts, debits/credits, and fees· Respond to routine and non-routine telephone/email inquiries

Austin, Texas

· Process and coordinate various confidential state applications for Texas offenders to obtain their rights/innocence back from the State of Texas in accordance to the State Legislature & Admin Codes o Full Pardono Emergency Medical Reprieveo Pardon for Innocenceo Capital Cases · Account/Case Management: 20-30 accounts per caseload at any given time· Phone reception with offenders, law firms, State of Texas Board Members, politicians, victims, police departments, etc.

Austin, Texas Area

· Disseminate confidential information· Daily verification on co-workers’ completed work· Managed data entry of Texas offenders’ offense records/parole violations

· Maintained money flow within company/cashier till balancing · Supervised front-end employeeso 15-20 employees at any given timeo Ensured break/lunch times were accounted for; employees were present; handled customer/employee conflict(s), assisted with cash register malfunctions