• Manage a team of Project Managers, delivering on client needs from early sales stage through implementation and business as usual.• Develop departmental WoWs(OKR’s) and ensure all metrics are successfully met each quarter/year.• Oversee engineering, product and operations, among other workstreams, to drive the delivery of B2B and B2C AI and web/mobile-first products to US based insurance companies and UK/Canadian governments.• July 2022 - completed a revamp of the organizations E2E data ingestion process, improving efficiency by 40%.• May 2023 - redesigned the E2E sales and implementation cycle, decreasing the timeline from 18 months to 12 months.• Improve business and team processes through Lean and Agile methodologies.• Support delivery of Scrum ceremonies and examine product-market fit to drive product improvement.• Organize and lead the data governance council through weekly improvement initiatives and highlighted business demands.• Utilization and expertise in Jira to coordinate, report and track all projects and communication across product domains.

• Responsible for building and maintaining an expansive PMO by researching and implementing allnew technology platforms, processes, special projects and key initiatives.• Managed an operational budget of $3MM. Scaled revenue from $2M to $5M.• Improved several organization metrics including, but not limited to, the following:o Increased program enrollment from 25% to 65%.o Decreased patient churn from an average 8% to 4%.o Decreased patient/practice billing disputes and claim denials by 50% o Increased patient engagement from 40% to 60%.o Decreased employee turnover from an average of 25% to 10%o Increased client retention from 65% to 95%● Oversight of monthly care management (CCM/RPM) for a population of 14,000+ patients and all risk mitigation for cyber security and PHI.● Lead a team of 2 direct reports and 40 indirect reports.● Execute all vendor relationships - In 2021 transitioning 2 vendor relationships into referralsources, bringing in an additional $3M in revenue to the organization.• SME on CMS rulings and guidelines along with remaining knowledgeable on all payer allowances

Develop, oversee, and assist with the implementation and execution of key strategic initiatives and other projects that support the company's vision and short- and long-term plans. Work closely with management and key stakeholders to monitor and report progress and assess plans as needed. Assist with company mergers and conversions, developing scope of work and ensuring project plans are executed. Work directly with both teams to train and support team members so merger initiatives can be followed through. Act as a liaison for all parties and track customer progression in converting from one platform to the next

Implementation of the SaaS platform to small and large medical practices, ranging anywhere from two to 100+ employees. Working directly with c-level and administrative teams to ensure the entire practice is prepared and setup for a successful “go-live.” Continuous improvement of the implementation departments processes and workflows acts as a parallel focus. Increasing efficiency in both company and customer workflows is a critical responsibility in this role.

Oversee projects within all departments of the company, providing a project overview, and trackingthe project owner’s updates and progress. Focusing projects and implementations around the management of our 25 clinics across Indiana. Managing the implementation of all new systems and methods such as our electronic health record system, member management method, telemedicine system, and customer relationship management.● Oversight of projects for all departments including; upper management, business operations, clinic operations, finance and quality control.● Developing project scopes and tracking project progress; ensuring all projects are delivered on- time, within scope & budget● Works closely with clients and key stakeholders to ensure needs are being met during and after the project requirements are being met.● Discovering where CI’s can be made in all departments. Revamping workflows and processes to save time, spend, and waste.● Managing implementation of new technology – EMR transition for 21 clinics, Population Health data and reporting tool, Member Management Platform, Musculoskeletal platform, etc● Direct manage all clinic openings and transitions – opening 10 clinics in the past 2 years across the country, acting as the primary client contact until implementation requirements are met● Opened our first ever stand-alone telemedicine clinic for the East Chicago School Corporation● Assistance with database management - creating new reports, data analysis & insurance claims● Managed the opening of a Mobile Health Clinic for Goodwill Industry’s employees with a $200,000 budget, over-seeing the operations of the bus and assisting staff with their operational issues or needs.● Met with clients and vendors throughout the implementation process to maintain client satisfaction.● Assisted with business development in areas such as marketing, project management, and budgets.