Nicole Linko Email & Phone Number

Austin, Texas, United States

Trinsic focuses on partnerships with organizations through high-touch engagement with business leaders and users to understand how technology changes affect process, products, services, software, and hardware that can improve efficiencies and add value. I am thrilled to be part of this amazing team who works diligently to meet our client's needs beyond what others in our industry provide.

Austin, Texas Metropolitan Area

Technical and business leadership for all areas of client engagements from presales engineering and solution design through development, testing, deployment, and postimplementation support. Align executives and stakeholders, understand user needs, design and oversee development of solutions, develop/execute deployment plans and train users. Key client technical contact throughout entire project life cycle; developed into a trusted advisor to clients through developing innovative, flexible, user-friendly, cost-effective solutions. Manage third-party contractors as needed, including coaching and ensuring project deliverables. Accountable for project management and service delivery standards and quality, while leading multiple concurrent projects. Established firm as a strategic business and IT partner developing cost-effective, custom business solutions for any pain point organization-wide. Effectively bridge gap between executive, business, operational and technical teams to eliminate traditional project management delays and meet varied business needs.Serve in leadership and technical staff augmentation roles as needed supporting various IT initiatives; on-call IT specialist for numerous customers. Lead projects from concept/feasibility study, statement of work creation, quoting and close, through technical road mapping, benchmarking, development, testing, launch, training and post-implementation. Manage specialized teams of internal/external resources for full deployment as needed.

Austin, Texas Area

Interfaced directly with clients throughout comprehensive grant writing engagements, including initial research, strategy design, consortium creation, documentation gathering and development of grant proposals and budget narratives. • Co-Author, Rural Utilities Services Grant: high-profile, successful grant funded in July 2012.

Boise, Idaho Area

Promoted through multiple levels of systems engineering into a senior IT role within Shared Services division supporting 800+ corporate office end-users, including C-suite executives. Instrumental in deployment, upgrades, migrations and large projects across operating systems, applications, hardware, support, development, user access, infrastructure, network, security and data. Engaged and partnered with users enterprise-wide to identify opportunities to increase efficiency and reduce costs. • Administered Active Directory, print services, backups/restores, telecommunications, network systems and desktop workstations. Researched and recommended new software solutions. • Member of IT infrastructure deployment team to launch five remote locations in the U.S. and Canada. • Coordinated deployment, testing and end-user support for Remote Access Services (VPN).• Provided senior expertise and strategic steering to recommend new procedures, server upgrades and process improvements focused on improving efficiency and controlling costs.• Project managed capital expenditure initiatives, including asset acquisition and transition. • Designed, developed and maintained a Customer Support Center handbook for entire help desk team.• Conceptualized, developed and deployed an asset management solution for all hardware company-wide. • Lead IT resource on a highly specialized GIS team on Mac platform supporting 35 engineers.