Nicole Linnell Email & Phone Number

London, England, United Kingdom

Auckland, New Zealand

My role at New Zealand Funds is a combination of both Quality Analyst and Business Analyst roles. As a Quality Analyst, my primary responsibility is to ensure that the end product meets our standards of quality. I develop and implement quality assurance policies and procedures, conduct functional, integration, and regression testing, and identify and document defects and issues. Additionally, I collaborate with cross-functional teams to ensure timely resolution of issues, conduct root cause analysis, and develop remedial actions to ensure quality. I have expertise in developing and executing test plans and test cases and providing regular reports on quality metrics to management. As a Business Analyst, I help bridge the gap between business and technology by understanding the business's needs and requirements and translating them into technical specifications for the development team. I have experience in identifying and documenting business requirements, conducting research and analysis, developing functional specifications and system design documents, and ensuring that the end product meets the business requirements and objectives. Additionally, I conduct user acceptance testing (UAT) and provide constructive feedback to ensure that the end product meets the desired quality standards and business objectives.

Auckland, New Zealand

• Developed thorough test plans and test cases to carry out for specific digital strategy projectsthat were developed to improve the service being provided to clients and advisers• Executed user acceptance, regression, and integration testing to ensure quality standards andsigned off QA when I thought the development was production-ready• Gathered user and business requirements and conducted requirements analysis to translateinto technical and system requirements for the development team• Collaborated with various teams to design streamlined user experience and interfaces for aseries of digital strategy projects

Auckland, New Zealand

• Collaborated with product owners to gather user and business requirements for the CRMand translated them into system requirements• Executed CRM system configuration and administration based on set-out user requirementsand organised weekly releases• Developed Business Process Flows to automate regular business processes• Developed thorough test plans and test cases and then executed detailed user accepteancetesting to ensure high quality releases

Auckland, New Zealand

My role at KW Footwear has introduced me to responsibilities I hadn't previously experienced. My role as a retail salesperson is predominantly sole charge, meaning I run and handle all tasks in store by myself each day. I handle the customer service side of things, in-store and over the phone/emails. My other responsibilities include taking payments/processing sales, settling at the end of each day, managing customer requests, sending out online orders and making sure all store processes are running smoothly.

Auckland, New Zealand

My role at Mr Green Commercial Cleaning as as administrative assistant meant I was responsible for all admin related tasks, filing, assisting in book keeping, using jobber and xero to complete tasks. I also undertook telemarketing, gathering quotes for potential clients, following up on quotes and securing contracts.

Auckland, New Zealand

Auckland, New Zealand

Bachelor Of Commerce - Bcom, Management Information Systems, General

I graduated with majors in Information Systems and Management.

Education record

I attended Takapuna Grammar School up until the end of my secondary school years. During my time here I achieved NCEA Levels one, two.