Nicole Kendall Email & Phone Number

ABMS is the leading physician specialty certification organization in the United States, representing 24 medical specialty boards and over 900,000 doctors.+ Lead top strategic initiative- CertLink, designed to improve the quality and process of physician medical specialty recertification assessments to improve patient care. - SaaS product and services design, development, implementation, maintenance, and ongoing support. - 37,000+ physician users; 97% user customer satisfaction rating. - Strategic customer relationship manager / customer success advocate.+ Industry conference speaker positioning ABMS as an industry thought-leader.+ In-house, lead for various organizational improvement initiatives, including: - Business unit evaluation - Business opportunity analysis - Operational optimization for a remote workforce - Performance management program enhancements

Mercersburg Academy is an independent coed college-preparatory boarding school.+ Operational support for the successful completion of an unprecedented, multi-year $300M comprehensive fundraising campaign, while annually supporting fundraising in excess of $3M and hosting 40+ domestic and international events.+ Advancement operations department functions included: - Communications & Marketing - Gift processing and donor database management - Contract management - Donor recognition and relationship programming - Data analysis and donor prospecting - Event production/logistics

d’Vinci Interactive is an award-winning custom software and e-Learning development agency, primarily supporting governmental, health care, education, and job training industries.+ Senior leadership team member, reporting directly to Founder/CEO.+ Cultivated and managed a portfolio of 20+ clients such as National Park Service (NPS) and National Health Institute (NIH).+ Leadership activities included: - Customer discovery engagements and proposal development - Collaboration facilitation between tech and creative teams - Product design and content writing - Project management for product development and implementation lifecycle

+ Management of 3rd party software packages used to support campus operations. Responsibilities included: - Leadership and management of development staff - Vendor relationship management - Software training instructor/coordinator

+ Product and project manager of JLG’s aftermarket product support eCommerce platform which supported annual revenue of $100M+ internationally.+ Project manager and consultant for various other internal and external IT initiatives.

Bsba

Education record