Nicole Pfaff, B.A. Email & Phone Number

Great Falls, Mt, Us

● Tracked, purchased, and maintained bar inventory and supplies● Assessed customers for intoxication levels to assure well-being and comply with health and safety regulations● Worked in a high-energy, fast-paced environment preparing beverages, restocking, and cleaning to ensure strong customer satisfaction

● Assisted 40+ customers according to their personal preferences to ensure strong customer satisfaction● Inventoried and merchandised over three departments using computer database software to maintain a clear, accurate, and organized department and backroom● Developed rapport with other departments using clear, strong communication skills to establish daily priorities for the store, coordinate department workloads, and meet deadlines● Overhauled the repackaged product stocking and department warehouse organization system, increasing efficiency by 20%● Exceeded corporate expectations by stocking 300+ packages daily

I started as a cashier and was promoted to Self-Checkout Manager. ● Efficiently checked out 50+ customers during peak sales periods● Organized, cleaned, and reconciled 15+ register stations after closing● Trained new employees on customer service standards and operations● Advised and directed on any questions, concerns, or issues from associates using strong leadership skills to establish a strong, cohesive team relationship● Awarded employee of the month three times, maintaining one of the fastest scanning rates in the store

I started as a cashier and was promoted to Closing Manager within 90 days. ● Reconciled registers and prepared bank deposits averaging $3,500+ ● Coordinated signage, visual merchandising, and shelf resets, improving sales by 10%● Streamlined freight processes including unloading/stocking, improving efficiency by 15%● Assisted in the pharmacy as necessary by verifying insurance, processing payments, and preparing prescriptions for customers

● Created and led appointments for 30+ students and 5+ groups each semester in English and Science courses● Reviewed and proofread various academic papers for spelling, grammar, and comprehension of course material using strong writing and analytical skills to provide clear, appropriate feedback● Provided guidance and comprehensive knowledge about available resources to guarantee student success

● Composed and proofread letters, reports, and presentations, providing accurate, concise, and error-free communication● Tracked, purchased, and maintained office supply inventories● Developed new filing and organizational practices, maintaining accurate records and documentation● Handled confidential information for new employees, including tax information and legal documents● Assisted in Quality Control by performing routine quality inspections and monitoring production output according to production standards

● Assisted the veterinarian with routine laboratory testing, minor surgeries, and grooming, coordinating care between veterinary technicians and office staff● Collected and analyzed various samples from patients with laboratory equipment to establish a baseline and identify any potential health or nutrition issues ● Performed high-volume data entry using computer database software to record information regarding accurately patients’ well-being, appointments, insurance, and services provided● Provided support to clients during emotional and trauma-sensitive appointments

● Provided care and support to four children ages 2-4 with disabilities and behavioral issues● Communicated with family members to compile information on social, educational, and medical history and determine family needs and goals● Modeled and encouraged healthy, appropriate interactions and behaviors for children and other family members to facilitate positive engagement and communication● Ensured physical and emotional safety of children● Documented interactions and behaviors to establish a baseline and assess areas of improvement