I am a highly competent senior administrator with outstanding administration, program management and customer service skills gained from 13+ years’ experience working in fast-paced administration positions.For the past 9 years I have worked at Melbourne Business School (MBS), Melbourne University’s executive education provider, as a Program Manager where I have effectively co-ordinated local, interstate and global education programs for Graduates and Executives.Prior to this, I also worked for 4 years as the Personal Assistant to three Directors at Ridgeford Properties Ltd, a reputable London-based property development and management firm.KEY EXPERTISE INCLUDES:• General and executive administration• Client relationship management• Participant engagement• Logistics and venue management• Facilitator support• Event co-ordination and management• Report Compilation• Project management• Travel management• Diary management• Material preparationKEY SKILLS & ATTRIBUTES:• Customer centric• Highly developed organisational and time management skills• Team player yet able to work independently• Strong verbal and written communication skills• Capacity to work co-operatively with all stakeholdersIT PROFICIENT:• Excel• Word• Powerpoint• Customer Relationship Management systems (CRM)• Learning Management Systems (LMS)• School Communication applicationsDue to the closure of the Mt Eliza Campus in November 2017, my role has been made redundant and I am now seeking a new opportunity working within a senior administration / program management / executive assistant / personal assistant role on the Mornington Peninsula (Mt Eliza, Mornington, Mt Martha, Tyabb, Frankston, Balnarring, Somerville).I am interested in discussing suitable opportunities and can be contacted on nicolelucysantos@gmail.com