Niky Majewski Email & Phone Number

As a customer service representative, I provide support for our highly skilled technical sales teams. Focusing on assisting clients in the Federal DOD space. Dealing in multiple contracts; SEWP, GSA 2GIT, GSA Schedule 70, & Multiple ESIs. Providing backend support in tracking, RMA, billing, etc.

As a Inside Sales Representative, my role is to maximize the productivity of our Technology Sales Team. Primarily by partnering with and providing support an Account Executive. Focusing on assisting clientele in the Federal DOD Navy/ USMC space.

Greater Chicago Area

I was a technology consultant that optimized the customer's efficiency by providing technology products and solutions. I built relationships with customers and help provide IT solutions for government organizations specifically in the Southeast state and local segment.

Developed, implemented and monitored programs to maximize customer satisfaction. Optimized the overall customer experience through surveys. Completed store audits to ensure all sections of business were operating per store policies and procedures. Created a safe working environment by implementing safety programs. Established and maintained proper high traffic displays, resulting in increased sales. Oversaw in stocks and inventory quantities, and adjustments. Additional responsibilities include: interviewing, hiring, and training new employees; writing and administering performance appraisals; and delegating job expectations. Completed a leadership program called the Bridge Program to advance my leadership skills. Helped in the process of relocating to a new store location.

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Set up visually appealing promotional displays. Organized in-store promotional events. Offered direction and gave constructive feedback to motivate team members. Increased event sales by 30% within a year. Created an informational card to increase customer survey awareness that is currently being utilized throughout the zone. Won multiple awards to achieving metrics in customer satisfaction.

Closed store with a team of associates ensuring the store was clean, organized, and ready for the following business day. Maintained visually appealing and effective displays in the entire store. Assisted Customer Service Manager of Events with tasks and responsibilities.

In charge of filing paperwork, keeping logs of sales, large cash and check deposits and markdown/promotional procedures. Updated employee paperwork and records. Managed office supply inventory.

Trusted key holder. Addressed customer inquiries and resolved complaints. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in an effective manner. Handled high volume sales with cash, credit, and gift card transactions, and balanced cash draw at end of shift with 100% accuracy rate. Managed cashier shifts and breaks. Monitored exits for security issues.

Delivered excellent customer service by greeting and assisting each customer. Listened to customer needs and preferences to provide accurate advice. Organized items in visually appealing manner. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Trained new sales employees on company policies.

Operated the cash register with precise accuracy. Worked with customer service to resolve issues. Provided professional and courteous service at all times in a fast pace environment. Maintained work area in clean and neat manner. Answered incoming telephone calls with professional and knowledgeable responses.

Des Plaines, Illinois

Assisted the professor in a Biology 101: Introduction to Life Science lecture for the lab portion of the class. Ensured all safety procedures were followed to provide a safe environment for students. Provided guidance to all students so they understood and were properly equipped to successfully complete lab assignments. Helped create a fun learning environment. I was personally chosen by the professor to assist in future classes due to my own academic success in completing the course previously.

Associate’S Degree

High School