Nicole Alvarez Email and Phone Number

• Backpacked and taught English across several countries in Southeast Asia and Europe, including (but not limited to) Singapore, the Philippines, Vietnam, Malaysia, Thailand, Sri Lanka, Spain and Belgium• Engaged with various communities and gained an appreciation and understanding of diverse cultures and customs• Learned and developed valuable life skills which are transferable to the workplace

• Proactively assisted the managing director/head migration agent and CEO with client case management • Aided new clients through the onboarding process by drafting and explaining the terms and conditions of the contract as well as visa-specific required documents• Assigned cases to the relevant migration agent after gathering prospective client details• Supervised and delegated tasks to a team of five assistants depending on their skillset • Oversaw 100+ client cases and deadlines to ensure applications were properly lodged and follow up evidence was submitted appropriately• Reviewed pertinent documents and accurately compiled and recorded client data onto the CRM system, official forms, and drafted visa application submissions• Handled daily administrative tasks such as phone and email inquiries, management of the Managing Director’s email inbox, and scheduling of client and migration agent meetings• Liaised between clients and their visa sponsors (companies, schools, partners, family members), as well as official institutions and the Australian Department of Home Affairs • Kept all parties informed throughout the entire visa process with the utmost confidentiality• Scheduled in-person, phone, and Skype meetings between migration agents and clients (prospective and current)• Mastered use of Gsuite (drive, docs, sheets, calendar, hangout, etc.), Skype, and Migration Manager

• Actively analyzed student reading and speaking abilities and challenges• Created and planned structured lessons and activities to fit each student's abilities and goals• Proactively crossed language barriers and made English learning less intimidating to students from China, Japan, Iran, France, Indonesia, Colombia, etc.• Assisted with written assignments and editing of academic journals and coursework (following American, British, and Australian English rules)• Assigned tasks and mock exams to students focused on obtaining a specific score on the IELTS and PTE exams

• Efficiently facilitated check-in and check-out procedures through the Opera system • Answered guests' questions regarding the hotel, daily operations, the local area, and billing processes• Escorted guests to rooms to provide them with a personalized rooming and explanation of hotel amenities • Ensured personalized service by anticipating guests' needs and fulfilling special requests• Coordinated with the appropriate departments to resolve guest concerns from start to finish• Assisted guests from different nationalities and communicated in multiple languages• Performed daily tasks to prepare for upcoming arrivals, check-outs, VIP’s and group events• Upsold to different room categories, club access, and the penthouses• Handled various forms of payment - cash, credit, gift card, voucher benefits - for single and multiple rooms at a time• Adjusted bills when necessary and ensured proper charges were made• Calmly and professionally resolved problems and complaints• Processed walk-in reservations, room moves and changes, accommodated guests with their room preferences and informed the appropriate departments• Assisted other departments by way of lateral service (Penthouses, club level and call center)

• Anticipated guests' needs and addressed requests and concerns promptly and efficiently• Assisted guests from different nationalities and communicated in multiple languages• Built relationships with guests and created special and unique moments for them using their preferences, needs, and special occasions• Managed inventory and procured products and amenities according to occupancy forecasts• Handled a waiting list when at 100%+ occupancy and accommodated guests with their preferences• Upsold spa products, drinks, and other hotel outlets• Operated Micros system to create, manage, and close cash, credit, and room payments• Contributed to other departments by way of lateral service (Guest Relations, Guest Services, the Club Lounge, Banqueting, and at the pool restaurant)

• Organized and executed a successful informative trip to Mexico regarding manufacturing in multiple countries • Increased membership numbers by networking, reaching out to consul members and consulate offices• Planned informative sessions for Mexican college students to teach them how to start exportation to the U.S.• Created monthly newsletters showcasing previous and upcoming events, new members, and news regarding the U.S. and Mexican economic situations• Planned, promoted, and executed various networking events via social media and Benchmark platforms

• Analyzed data regarding graduate business student internships• Compiled data from several different offices into one database• Collaborated with administration and career services to create a better system to collect internship data for those who have completed internships and those looking for internships• Created surveys to collect data on the Masters in Global Business curriculum as well as student internship experiences • Worked on a curriculum revitalization plan for the Masters in Global Business program

• In charge of accounts payable and accounts receivable• Input financial data into Microsoft Dynamics Great Plains• Updated student accounts in SunGard PowerCampus• Handled mailings, files, and paperwork• Audited faculty and staff company credit card expenses• Reviewed and updated forms and documents to implement more efficient processes• Answered and redirected calls from operator line

• Distributed and processed incoming and outgoing mail for the entire campus (faculty, staff, and students)• Provided quick and reliable customer service• Completed requested copy, binding, and laminating jobs• Checked and restocked supplies for copy machines and mailing equipment• Organized and prepared for upcoming school years

• Marketed and promoted studying abroad and international programs• Informed students on studying abroad --- preparation, impact• Advised students in picking a study abroad program --- funding, logistics• Increased global awareness on campus by celebrating holidays from other countries• Created a unified diverse student body by connecting Dominican students to exchange and ELS students• Produced and edited videos that encourage students to study abroad• Showed hospitality and provided assistance to incoming international students

• Tested a MMOG by purposely trying to find glitches and bugs in time for re-launch• Reported bugs to the game programmers• Tested new features and bug fixes in order to reproduce bugs or close bug reports• Helped in-game players solve problems

• Helped elementary school children transition to middle school• Entered donor, student, and statistical data into an all-new database• Led student activities• Created a yearbook• Handled mailings and files• Supervised the students during field trips• Ran the aftercare program• Tutored in math and English