Nicole Tropf Email & Phone Number

United States

Provides multifaceted admin support in medical office procedures and front desk reception. Follow HIPAA guidelines and assist campus nurse in various needs. Demonstrate sensitivity and understanding of diverse groups and requires minimal supervision. Continually seeks ways to improve processes, accuracy service levels and efficiency. Steps in to answer phones and assist with other office departmental duties. The Health Services Department facilitated and participated in over 10 events in 2018/19 semesters. Performs complex student and program tracking. Offers clerical and admin support to Post Doctorate Psychological Services Intern. Drafts, formats, and creates printed materials, manuals, reports and documents for department monthly topics and awareness discussions.

Madera, Ca

10648 Industrial Ave., Roseville, Ca

Managed construction and cost accounting for GC and Tenant Improvement projects including bank draws, general ledger, financial reporting and analysis, risk management, financial statements, forecasting and projections, profit and loss statements and balance sheets. Facilitated federally funded workforce staff development training. Served as a technical writer developing manuals on corporate policies, reports and training. Managed complex milestones while adapting to changes and shifting priorities in GC Construction from ground-up projects. Lead and mediated cross-functional teams in delivering strategic plans proven to improve processes. Ensured products met or exceeded client expectations in (20+) concurrent projects. Oversaw seamless, high-quality rollouts to on-time and on-budget conclusions meeting all insurance and bank requirements for monthly draws. Prepared and issued lien releases and certificates of completion.

160 E. Bullard Ave., Fresno Ca

Experienced in covering a full spectrum of admin duties including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database/website and intranet administration, document preparation, travel/meeting and schedule coordination and project/program support. Assisted with all aspects of retail operations through profit and loss, risk management, merchandising, showcase ticketing, sales, claims, customer service and inventory control.

Center For Educational Partnerships, 550 E. Shaw, Fresno, Ca

Planned, coordinated and carried out admissions celebrations, ceremonies, field trips, day camps, and monthly office events that totaled 400+ every year. Negotiated with vendor contracts to stay within budgeting and cost control. Enforced UC policies with certificate of insurance and additionally insured requirements. Worked closely with various audiences (teachers, parents, students, district officials and campus department heads/chairs). Organized, planned and supervised all travel and reimbursements for staff members. Answered phones, purchased goods and products for events. Organized inventory and assisted programs with field trips. Developed training manuals and presentations for staff.

7 River Park Place East, Fresno, Ca

Edited and Proofed ads with in-house marketing team.Assisted the director and store managers in floor plans for all showrooms in the Home division in 51 stores.Managed and maintained information on company Intranet site for employees in our division.Implemented incentive programs for Bridal Consultants to increase store productivity.Organized, planned and carried out semi-annual employee seminar for 150+ employees.Entered data and took detailed notes on customer complaints.Researched manufacturer warranty issues and enforced company policies for claims.Listened to concerns, answered questions and offered win-win solutions.Updated and followed up on customer orders.Ensured store policies, procedures and warranties were followed by all employees in our department.Correlated incoming and outgoing mail and newsletters as well as fast-paced sale and discount signage/price tags corresponding with daily ads.Handled confidential information and constantly updated customer files and vendor pricing books for store employees.

Bachelor'S Degree, Mass Communication/Media Studies

Art History, Criticism And Conservation

Activities and Societies: National Student Exchange Program

Education record