Nicole Marsden Email & Phone Number

United Kingdom

As a Platform Success Executive at YunoJuno, I serve as the primary point of contact for customer inquiries from the UK and US. My responsibilities include managing customer support and compliance queries via email or live chat, ensuring timely responses and high satisfaction levels. I collaborate with the product team to enhance user experiences and provide technical support when needed. My role also involves following up on complex issues and escalating them when necessary. Overall, I play a key role in delivering exceptional customer service and contributing to the success of our platform.

As a Customer Service Representative at NS&I in Durham City Centre, I excel in delivering top-notch service to customers over the phone. I handle diverse tasks such as password changes, transaction processing, and sensitive matters like death claims. Seeking remote work opportunities to align with evolving career aspirations, I prioritize empathy and quick thinking to exceed expectations. With a human-centric approach, I aim to ensure every customer feels valued. Passionate about exceptional customer experiences, I actively pursue remote work options for a flexible and efficient work-from-home setup.

As a Sales Assistant at Boyes, my primary role is to assist customers in their shopping experience and support the overall sales process. Responsibilities include greeting and engaging customers, providing product information and assistance, processing transactions accurately and efficiently, maintaining cleanliness and organization of the store, restocking shelves and displays, and assisting with inventory management. I was tasked with promoting special offers or sales events, resolving customer inquiries or concerns, and contributing to a positive and welcoming atmosphere in store.

United Kingdom

At Pana, I managed daily correspondence, ensuring timely and professional communication. I conducted in-depth research for events and product information, contributing to informed decision-making. In website design using Squarespace, I played an integral role in enhancing online presence and user experience. Additionally, I developed engaging newsletters via Mailchimp to foster effective communication with the audience.In event planning, I made significant contributions, ranging from Supper Clubs to international Retreats. As an executive assistant, I provided personalized support to Pana's founder, ensuring smooth operations. I also authored E-books and contributed to articles on various topics such as sleep hygiene, Yoga, Forest Bathing, and Reiki.In media design using Canva, I created visually appealing infographics, posters, media kits, and journals. Leveraging analytics and SEO tools like GA4, I optimized online performance and visibility. I actively sought and initiated partnerships, crafting persuasive pitches to establish strategic partnerships and contribute to brand growth and recognition.🏆 Achievements:I successfully executed international Retreats, enhancing the company's global footprint. Additionally, I established strategic partnerships that contributed to brand growth and recognition. Thriving in a dynamic environment, I balanced diverse responsibilities and consistently exceeded expectations. My proven ability to combine creativity with strategic thinking has driven results and fostered brand success.🔗 Connect with me for insights into holistic event planning, brand enhancement, and effective virtual assistance.