• Lead project meetings to gain feedback and buy-in of the learning solution• Analyze line of business needs, then develop and design interactive training materials, ensuring regulatory compliance • Primary contact for multiple lines of business associated with learning curricula and program management• Manage the implantation of curricula an ever-changing environment, determining training and development needs, creating an implementation plan, and managing all tasks to ensure project timelines are metManage learning projects associated with design for multiple lines of business Independently develops highly-complex training materials and approaches including instructor led paper-based, virtual, and e-learning. • Expert skills with current and emerging instructional design tools and technology including Adobe Captivate 8 and Adobe Presenter. • Advanced time and complex project management with the ability to identify and leverage resources. • Experience with leading large, complex curricula projects that require advanced development approaches. • Advanced communication, relationship management, influence, and consulting skills.

• Designed and developed technical training materials (workbooks) for Team Members and Leadership to support the implementation of software updates on the small and large business side • Created two Learning 2.0 website (Team Member and Leadership), using modified WordPress software, to house additional enhancement content and training materials • Developed learning objectives, using Bloom’s Taxonomy, to effectively drive learning outcomes based on the client’s needs• Created end-of-course assessments for each group of learners with 70% of questions scenario-based and 30% of questions recall• Collaborated with members of the Learning & Development team and the client to finalize all materials and receive project lead approval

• Help companies create or update their brand • Update marketing materials and documents• Standardize training materials• Standardize training process• Develop new employee on-boarding plans

• Manage learning projects associated with design for multiple lines of businessWorked closely with multiple business units, corporate office and campus, to develop strategies for development and training of new and existing employees, including script and curriculum development • Collaborated with key customer groups and business partners in matrix environment to design, develop, and implement employee development and training strategies including script and curriculum development, and effective communication strategies for all projects • Used software such as Articulate and Captivate to develop e-learning solutions for the business• Created and managed pages on the company’s intranet using Microsoft SharePoint• Co-facilitated training sessions for new and existing employees in the areas of financial aid, student services, employment services, admissions, and leadership – adjusting to each audience as necessary• Collaborated with the National Employment Services Director, developed 11 Employment Services on-boarding plans, outlining development and training for each position from day one until fully acclimated with the position• With the Student Experience training and development team, analyzed survey results to determine qualitative and quantitative measures of success for each training program and made adjustments as necessary• Managed the Audiolog phone software, training, and materials for recording and storing phone calls made from company phone within particular business units• Worked with the Financial Analyst to develop and manage reports contributing to employee scorecards

• Organized and provided training to the entire Enrollment Department in the following areas: Active Duty Military students, GI Bill students, Financial Aid, and using Oracle Financial and PeopleSoft• Focused on the adult market, met or exceeded all areas of performance in a review period• Lead trainer for ten finance employees for 3.5 years• ACU Education Liaison, managing completion of new hire training and organizing on-going training for over 50 employees• Effectively managed over 80 Montgomery GI Bill student accounts in addition to managing 250 student financial accounts. • Processed campus deposits and maintained account records for audit purposes• Using multiple reports and analyzing the data, managed accounts receivables and collections• With 300+ students total AR ~$70,000; while the national average was ~$150,000• Of that $70,000, less than $10,000 was over 90 days; including collections• Evaluated audit request from the State of Tennessee and the Department of Veterans Affairs, gathered data, and prepared files for formal audits; successfully passed all three audits• Recipient of five letters from the VP/Director of Tennessee Campuses in recognition for excellent customer service