Nicole Mccloud Email and Phone Number

Leading 5 core SMB sales teams across the West (San Francisco and Irvine), including 5 Regional Managers and 40 Account Executives. Our team is responsible for driving customer success and growth across the entire Salesforce Platform.

FY22- 189% annual attainment, Peak Performers award winnerFY21- 134% annual attainment, Achiever's Club award winnerFY20- 80% annual attainmentLed a team of 9 Account Executives focused on Service Cloud, Digital Engagement, and Field Service across the West Mid Commercial Region (supporting 2 core AVPs and 11 RVPs).

FY19- 107% annual attainment, Peak Performers award winnerLed a core SMB Growth team of 9 Account Executives, focused on driving customer success and growth across the entire Salesforce Platform in the Bay Area and Northern LA County

FY18- 98% annual attainmentLed a team of 8 core SMB Small Business Account Executives, driving customer success and growth across the entire Salesforce Platform supporting the Pacific Northwest

FY17- 130% annual attainment, Peak Performers award winnerMid Commercial Account Executive responsible for driving Service Cloud, Digital Engagement, and Field Service growth in our Retail/Consumer Goods Vertical

FY16- 93% annual attainmentMid Commercial Account Executive responsible for driving Desk.com growth in the first verticalized role (CPG/Retail)

SMB Account Executive responsible for driving Desk.com growth and success across the West Region

2013- 90% annual attainment, #17 North America2012- 125% annual attainment, #8 North America, President's Club Award Winner2011- 100% ramped attainment-Managed and grew account base of 325+ accounts by conducting account reviews and outbound prospecting to new departments/C- level contacts which resulted in expanded footprint and increased revenue-Strategically managed complex multi-product deals and competitive takeaways through Salesforce.com which led to highest number of 10k+ deals on team in 2012-Mentored new hires on existing team as well as other teams per management request by meeting daily and assisted management in creating the “New Hire Checklist” 3 month onboarding program-Have strong understanding of all Citrix SaaS products and remained up to date on updates and enhancements by attending multiple product trainings per month-Member of Content Steering Committee-selected to work with Sales Enablement to share ideas and give feedback on new initiatives and campaigns

Present membership opportunity for five-star luxury health club.Determine specific goals and interests for each individual to overcome objectivesDevelop strong referral base to increase salesMake 60+ calls per day to potential members and current members to consistently maintain contactInteract with C-level executives and business leaders daily

Direct point of contact for General Manager and sales team Field upwards of 250 phone calls daily for flagship locationDraft 30+ welcome/policy letters from General Manager to members weeklyFile various documents and paperwork, and provide other administrative services to the Club Assist accounting department with overflow projects as needed such as processing invoices and payments Support Regional Reception Manager in the selection/screening process of new hiresActively seek projects and assignments and has become contact person for various managers seeking additional assistance in their respective departmentsTrain new employees ensuring a smooth transition into their roles