Nicole M. Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

-Develop and refine clear, engaging, and informative content for onboarding materials, training documents, and communication with merchants and team newsletter.-Ensure all materials align with 7-Eleven’s brand voice and messaging standards.-Lead and manage onboarding projects from start to finish, including setting timelines, coordinating with internal teams, and tracking progress to ensure timely and successful merchant integration.-Serve as the primary point of contact for merchants during onboarding, addressing any issues or concerns.-Track and report on key performance indicators (KPIs) related to the onboarding process, providing insights and updates to management.

-Present strong storytelling skills with a focus on crafting engaging copy and captions for posts on social media platforms.-Create engaging content for social media channels - Instagram, TikTok, and Pinterest to increase organic website traffic.-Develop lead magnets for email list growth.-Design and create copy for blogs and landing pages to increase brand awareness.-Use social media analytics tools to track and analyze performance and optimize strategies.-Develop and implement social media campaigns to enhance brand visibility.-Expert in Canva and Adobe Creative Suite (Photoshop and Illustrator).-Successfully manage B2B and B2C marketing initiatives.-Develop SEO-optimized content to improve search engine rankings.

Dallas, Texas, United States

-Managed internal and external communications in corporate settings.-Developed compelling narratives that align with company mission.-Handled content scheduling, and community engagement.-Managed Social Media communication on Instagram and Meta.-Advanced in internal/external apps: Salesforce, Recharge, Zendesk, Shopify, Acctivate, Monday.com, Teams.-Created visually appealing and shareable content for social media.-Developed and nurtured strong relationships with key stakeholders, turning satisfied customers into brand ambassadors.-Created content calendars for clients that included promotions.-Created email marketing sequences for product promotion and customer experiences.-Tailored content to target audiences and conveyed key messages effectively.

Chicago, Illinois, United States

-Resolved high-volume customer contacts through various support channels including inbound and outbound calls, email, chat, and tickets.-Investigated case details to determine the root cause of issues.-Learned and mastered multiple applications and resources including contact management and CRM systems.-Communicated quickly and effectively to internal and external stakeholders -Completed thorough documentation and notation on customer contacts and trends.-Handled on-boarding and customer contracts reinforcement.-Created a culture of experimentation, testing, and learning across platforms.-Collected and analyzed relevant data to engage and grow audiences. -Collaborated on regular social reporting and analytics for your market.

-Developed a targeted strategy to identify and recruit individuals who met the research criteria.-Ensured the quality and reliability of participant data by following best practices in recruiting and screening.-Conducted screening interviews to assess participants' suitability for the research study.-Analyzed, translated, and presented data results.