Nicole Mcfarlane Email & Phone Number

Directed and mentored a team of 74 military and civilian personnel within five divisions, to provideProvided 24/7 executive level communications to the flag deck, three geographically separated customer service desks, Navy Marine Corps Intranet (NMCI) contract technical representatives, Local Registration Authorities, Data Transfer Agents, Network Operations (NETOPS) watch standers, and mobile device support for command-issued phones, computers, and tablets.Led 34 technicians across 2 locations in the execution of 3.2K video teleconferences, 1.4K+ asset refreshes valued at $1.3M, 3.2K completed trouble tickets, a $64K switch upgrade, and 2 training exercisesLed the installation of network infrastructure for three major projects saving 60 thousand dollars in contract feesDe-conflicted several manpower shortfalls to keep the Network Operations watch fully staffed. Implemented an aggressive watch team replacement plan which increased command watch manning by 68 percent.Supervised the organization, coordination, and execution of 24/7 IT support services for 6 cyber operation exercises which contributed to recertification of Mission Operations CenterMentored and trained 27 personnel resulting in the receipt of 8 personal awards, 5 job ratings, 10 industry certifications, 9 apprenticeship certifications, 25 qualifications, and the completion of 42 college credits

Led a team of 47 Information Technology personnel and managed daily operations that provided support to Joint Force Headquarters (JFHQ)-Department of Defense Information Network (DoDIN) executive requirements.

Supervised a communications team consisting of 7 personnel and directed the execution of Command, Control, Communications, Computers, and Intelligence (C4I) cutover for Executives and 79 staff.Led a team of 8 personnel in day-to-day operations and maintenance of 120 network devices valued at $200K, dissemination of 25K messages, completion of 300 trouble tickets, and distribution of operational communication requirements in support of 80 staffMitigated 140 ADP assets, shifted enterprise voice and data services, and transitioned all naval messaging services afloat during a 7-month, at-sea deploymentMaximized Cyber Security Work Force readiness and planning for staff and 19 subordinate commands resulting in a 90% qualification rate among assigned personnel during 3 distinct phases of trainingEnhanced the readiness of 7 ships supported by 5K personnel by leading 3 IT personnel in vulnerability and cybersecurity reporting of 23 subordinate commands

Bachelor'S Degree, Computer/Information Technology Administration And Management

Advanced Cyber Core

Bachelor Of Science, Information Technology Management

Certified Professional

Certified Professional, Advanced Network Analyst