Nicole Mckenzie Email & Phone Number

Washington, Dc, Us

Meyrin, Ch, Ch

• Manage all aspects of day-to-day operational processes, including administrative support, financial compliance, logistics, inventory control, and adherence to Maison policies and procedures.• Oversee retail operations for a $47M Boutique, including shipments, transfers, consignments, and product movement. Ensure tagging, quality control, protection, and efficient reconciliation/problem-solving.• Collaborate with other boutiques and departments, such as Public Relations, Merchandising, E-Commerce, IT, and Celebrity ambassadors, to optimize boutique operations for the sales team and management.• Partner with client-facing teams to manage boutique supply inventory, including replenishment needs for sales and hospitality areas, and efficiently manage the order processes.

• Manage pre-orders and deliveries, maintain customer relations, manage the supply chain of the store inventory and product, overseeing store profits (total range from $7,000 - $12,000 daily)• Onboard and lead a Front of House Staff of 20+ employees, this includes training, check-ins, and employee feedback, within a $7M storefront within the Georgetown Cupcake Corporation.• Strategize and execute corporate orders valued at $1M for numerous large and mid-size corporations through the order life cycle, including ordering, order customization, and delivery. •Manage and facilitate numerous large DC Events such as Taste of the Nation, Chefs for Equality & Taste of Georgetown. • Provide personalized customer experience in a high-demand environment, while handling many different types of customer personalities with the end goal of customer satisfaction and brand value commitment.

• Supervised a Front of House Staff of 20+ employees, within a $7M store front within the Georgetown Cupcake Corporation.•Assisted the Store Manager with daily tasks such as corresponding with customers (order inquiries, complaints, or general questions); recording & processing orders and payments. •Managed and facilitated events such as Taste of the Nation, Chef’s for Equality & Taste of Georgetown. • Provided personalized customer experience helping them identify what best suited their needs and palettes aiding in sales growth for the company.

Miami Gardens, Florida, Us

•Developed, coordinated, and executed a series of social media marketing initiatives on behalf of 2 DC-based clients; to be distributed across their Facebook, Instagram, and LinkedIn platforms.•Utilized Agora and planoly to manage social media platforms such as Facebook, LinkedIn, and Instagram; analyzes key demographics including but not limited to impressions, interactions, engagement, clicks, shares, peak viewer activity, as well as location, and traffic patterns. •Coordinated assignments with my boss and interns through Asana. •Structed a bi-weekly social media calendar to meet and exceed client business goals across all platforms and client events

Mclean, Va Virginia, Us

•Developed, coordinated, and implemented a series of marketing initiatives on behalf of 100+ association members; these include but are not limited to: press releases, newsletters, announcements, and trade show/member communications.•Utilized HubSpot to manage social media platforms such as Facebook, Twitter, LinkedIn, and Instagram; analyzes key demographics including but not limited to: impressions, interactions, clicks, shares, peak viewer activity, as well as location, age range, and gender of viewers. •Researched hashtags to identify top performers and most followed to increase brand exposure and the following base. •Promoted webinars, podcasts, bulletins, and industry-specific news via social media platforms to enhance member relations. •Collaborated with key internal and external stakeholders including the membership and finance departments, the President/CEO, and various food suppliers to develop key communications. •Role required a positive and resilient attitude with the ability to take ownership and responsibility.

Stamford, Ct, Us

•Managed a CRM database to coordinate 50+ incoming business leads per day on behalf of a global research and advisory firm for the Europe, Middle Eastern, Asia Pacific, and North American regions; the firm provides information, advice, and tools for leaders in IT, finance, HR, customer service, communications, legal and compliance, marketing, sales, and supply chain functions. •Confirmed validity of 100+ leads weekly by researching company profiles which included but were not limited to addresses and financial information prior to forwarding to the appropriate Account Executive. •Collaborated with cross-functional teams such as Master Data Management (MDM), Senior Level Management, and Cash Applications to develop strategies for leads and lead execution.

Arlington, Va, Us

•Managed the onboarding and development of incentive-based payment plans for 100+ North American sales staff within a performance management system.•Collaborated cross-functionally with teams such as Territory Management, Quota, Finance, and Senior Level Management to address staffing changes and incentive related inquiries. •Conducts audits and system adjustments to support a pay period of processing; ran reports and maintained data assets from Xactly and Salesforce.com in support of multiple incentive operations projects.

Arlington, Va, Us

•Managed a portfolio comprised of 200+ vendors to mitigate the risk of aged accounts which generated over $20M per quarter. •Identified at risk accounts and collaborated with account management and sales team liaisons to resolves discrepancies and meet member needs regarding collections, billings, business renewals, memberships, and product details. Key Accomplishments •Managed the invoicing processes to ensure timely payment which resulted in collecting 90% of outstanding invoices.

Washington, Dc, Us

• Assisted Marketing Department in preparation and set up for games and any pregame activities for the Washington Wizards/Mystics. • Through this assistant we added value to the attendance experience from everyday basketball watchers to the owners of executive suites throughout the Verizon Center.

•Assisted in practice for about 15 hours a week with a fellow manager and coaches helping in activities such as basketball drills and clock management. •Was responsible for practice logistics, preparing the bench area for in-game nutrients, equipment management, and morale.•Facilitated Director of Operations success through digital recordings of practice, assisted in developing development of social media and handling travel logistics.

Bachelor Of Science In Business Administration (B.S.B.A.), Finance And Marketing

Study Abroad Program, Global Entrepreneurship And Marketing