Respond to emails, answer phone calls, and greet customers. Processing program registrations, event permits, rentals and payments using Rec Station digital database software.Research and confirm within Dupage County Property Records to determine property tax payments and district assignment to ensure residency within the park district. Maintain the registration department filing system for registration waivers, event permits, rentals and receipt of payments both hard and soft copies.Review and edit district brochure discrepancies quarterly.Assist with program cancellations/expansions by calling participants, combining classes, running waitlist reports and calling waitlists.Run daily updated waitlist reports, low enrollment reports to ensure capacity goals for programs.Process program withdrawals, transfers and program cancellations.Determine outstanding balances or underpayments.Field customer service questions, concerns, and complaints and provide necessary assistance. Input detailed and accurate data in Rec Station registration system.Run monthly declined credit card payment reports, update billings and auto pay. Member of Leadership Learning and Training DEIB sub group • Participate in Sub-Group meetings• Assist with planning, developing and launching initial training and learning opportunities program• Assist in developing ongoing training and learning opportunities

Implemented, developed and facilitated new product training program for Rubbermaid Commercial Products at Learning and Development Training Center. Trained 10 sub trainers in a Train the Trainer program and averaged 20 employee trainings on products annually. Partnered with global business units to determine performance objectives and training needs to reach desired level of growth in soft skills. Managed and facilitated global training programs for Presentation Skills, Behavioral Interviewing, and Supervisory Skills. Certified co-facilitator of Situational Leadership II, Leadership Skills, and fully qualified to administer the MBTI personality assessment.

Managed $1.2million in sales of Rubbermaid Commercial Products inventory with for distribution and wholesale channels in San Diego commercial market. Met with new customers of distributors and wholesalers to share product and service information, listen to needs and learn business operations to increase sales for distributors and wholesalers. Strengthened customer relationships with proactive and collaborative approach managing the needs of foodservice, facility maintenance, findMRO and janitorial supply distributors and wholesalers.

Emphasis on growing and maintaining account base in Metropolitan Nashville. Managed over 100 accounts and made over 10 physical calls per day in field to increase sales by 8% within territory. Secured high-value accounts through consultative selling and effective customer solutions.