Nicole Crameri Email & Phone Number

Albury, Australia

Albury, Australia

Albury, Australia

Albury, Australia

Albury, Australia

• Governance reporting across several programs of work.
• Project planning and campaign implementation.
• External and Internal relationship management responsibilities.

Albury, Australia

• Team coordination.
• Business Impact Assessment, including staff and client experiences.
• External and Internal relationship management responsibilities.
• Research and Investigation, creation of options papers, setting of direction.
• Provide expertise and advice to a number of forums regarding Payment Processing.
• Governance reporting.

Albury, Australia

• Tasks include:
• Team coordination.
• Impact Assessment review.
• Project Management.
• EST Mentoring.
• Albury Site Leadership.

Melbourne

• Business Analyst within Business Systems Design. Involved in Business Analysis, Information Design, and Design Facilitation. Tasks include:
• Writing user documentation, functional specifications/business requirements.
• Preparing business process maps.
• Facilitating design workshops and presenting training.
• Development of requirements for system enhancements.
• Mentoring team members.

Canberra

• Involved in Business Analysis from the Client perspective, worked closely with the Tech Services Division of the ABS to ensure requirements capture met their needs. Tasks include:
• Writing user documentation, test cases, functional specifications/business requirements and use cases.
• Compiling training material and presenting training at a number of regional offices.
• Co-ordinating feedback and liaising with a number of sections, both within, and external to, Central office.
• Development of requirements for a new database/interface.
• Coordinating testing of new systems, including preparing test cases and test data packs.

Myrtleford

Part time service consultant in the Myrtleford Branch. This was a customer service role that had a sales component.

Tokyo, Japan

• This position aided my interpersonal skills and gave me extra exposure in dealing with difficult customers and learning how to best satisfy customer requirements.Tasks included:
• Co-ordinator for the Children’s program.
• Teaching a wide variety of ages and backgrounds.
• Training other instructors.
• Organising branch materials and scheduling.
• Developing networking skills as I built relationships with teachers and trainers at other branches.

Beechworth And Wodonga

• As a research assistant I was aiding the director in his PhD research, particularly in the area of data collection. Co-ordinating Electronic marketing involved both teaching and administration.Tasks included:
• Cold calling, following up on questionnaires and data collation.
• Processing results in a timely and efficient manner.
• Updating the La Trobe University Beechworth Campus web site.
• Looking after students at several campuses via on-line and face-to-face teaching.
• Co-ordinating with other staff members and students.

Melbourne, Australia

• Associate Business Analyst within the Customer and Loyalty IT Area.Tasks included:
• Writing functional designs, business requirements and testing documents.
• Meeting facilitation.
• Acting as a trainer and super-user of new service management software.

Ba Bus (Hons), Electronic Commerce

2000 Bachelor of Business (Hons) First Class, La Trobe University • Thesis: Evaluation of business models for Electronic Commerce using.

Cert Iv, Information Technology