Nicole Micale Email & Phone Number

Cleveland, Ohio

Rocky River, Ohio

• Assisting doctors’ offices and patients via phone, email, or fax.
• Coordinate patient assistance program support
• Review, correct, and resubmit rejections for timely reimbursement per policy guidelines
• Respond to written customer inquiries regarding account status within forty-eight hours of receipt. Respond to verbal customer inquiries with twenty-four hours. Research customers’ accounts and document follow-up.

Rocky River, Ohio

• Processed guest reservations, payments, and departures
• Provided ongoing feedback and project status to managers and executives
• Assisted in the planning, organization, and execution of events
• Dealt with general administrative work and billing clientele
• Use of Fosse computer system to check guest in and out of hotel

• Generated new clientele leads by using databases for key contact information
• Received and delivered multiple calls, ensuring customer satisfaction
• Exhibited fiscal responsibilities by performing opening and closing operations, as well as customer transactions