KAKO is a trusted career coaching and consulting company that empowers professionals to thrive in dynamic work environments. Our mission is to guide clients through uncertainty, rediscover joy, and realize their highest aspirations. Through proven coaching methodologies and profound life experiences, we guide individuals, small groups, and enterprises on journeys of self-discovery and growth. For professionals seeking direction and fulfillment, our personalized coaching sessions, insightful career assessments, and targeted goal-setting strategies pave the way for tangible progress and personal growth. We equip our clients with the tools and insights they need to excel in any circumstance. For businesses, especially small and mid-sized ones, we act as a trusted guide through the tricky business landscape. We help you create solid plans, develop strong leadership, and stay focused on your goals with confidence.We are committed to delivering tangible results and driving sustainable growth for our clients, through our coaching and consulting services. Whether you're looking to elevate your career, chart a strategic course for the future, or cultivate a culture of innovation, we have the expertise and experience to help you succeed. We're not just here to talk about change; we make it happen. With our dedication to excellence and a real passion for helping others, we invite you to join us on a journey of growth and success.

Appointed as leader responsible for seven 24/7 Global Sales Support contact centers, supporting Delta and joint venture corporate customers around the world. Managed $3M budget and team of 365 through 5 direct reports in overseeing the development of new programs and solutions that delivered a best-in-class customer experience and empowered customers.

Transformed travel and delivered value for Delta and its customers, in a newly established role overseeing innovation and ideas. Introduced human-centered design as a core capability, and championed the strategy, long-term roadmap, and launch plan for Delta’s inaugural global innovation team. This team spearheaded the launch of AI as a service and a strategic venture initiative. My leadership resulted in multimillion-dollar expense savings, double-digit customer satisfaction growth, and award-winning innovation.

Deployed marketing initiatives that drove digital customer acquisition, retention, satisfaction and digital channel share. Aligned global content, partnerships, and marketing strategies to grow multi-billion dollar digital business.

Developed data-driven global content and marketing strategies to maximize revenue growth and elevate customer experiences across digital channels.

Pioneered the capture of high-margin ancillary revenue in a newly established organization. Charged with expanding portfolio of premium advertisers on the newly established global media publishing platform, increasing readership and premium quality advertising for SKY magazine, and launching the industry-leading Delta Studio™ in-flight entertainment platform.

Dedicated to supporting seed-stage technology startups who are focused on leveraging shifts in cultural trends and behaviors.

Attracted next-generation talent to Atlanta and advanced the ChooseATL mission. Collaborated with 20+ council members, comprised of innovative thought leaders dedicated to propelling Atlanta on a global scale.

Directed cross-functional teams of senior executives through year-round business growth planning and strategic initiatives that maximized revenues, ratings, and profit for the core television business.

Drove strategy and critical thinking for brand extensions and other revenue-generating initiatives.

Developed and fostered partnerships to accelerate revenues, extend brand awareness and provide value to advertising clients. Identified and led best practices in innovation and made recommendations for growth of core and new businesses. Examined the competitive landscape and recommended strategies to improve brand health and awareness.

Built industry specific go-to-market strategies for independent software vendors. Performed qualitative research in order to devise marketing messages and customer value propositions. Conducted competitive analysis that examined a primary IBM competitors’ tactical marketing approach and recommended a high level competitive strategy for future marketing campaigns.

Managed cross-functional team responsible for operations, support, process automation, quality assurance, and testing for Macys.com, Bloomingdales.com and WeddingChannel.com. Led large-scale process improvement projects. Analyzed web metrics and formulated recommendations to enhance the digital customer experience. Selected to participate in Executive Mentoring Program (top Business Unit performers).

Implemented Oracle Applications for Fortune 500 corporations in the energy industry. Led teams through all aspects of software design, development, and implementation. Researched industry best practices, developed financial software and conducted training programs for managers and directors.