Nicole L. Email & Phone Number

Washington, Dc, Us

Arlington, Virginia, United States

Washington, District Of Columbia, United States

- Monitored overnight calls and communal areas while on-duty, supervising other residential advisors on-duty, documented lockouts and interactions, overseeing the safety of 800+ residents.- Fostered a welcoming environment for 34 first-year students through purposeful engagement addressing their needs and concerns, contributing to the promotion of multiculturalism and diversity, increasing sense of belonging.- Attended mandatory biweekly meetings with supervisor, relayed the concerns and updates from 34 residents as well as various community members from the Community Center.

Ann Arbor, Michigan, United States

- Coordinated outreach through project management, planned and executed short and long-term projects and collaborations with other student organizations, acting as a liaison, leading to several first-time partnerships, achieving each organization’s objectives and meeting deadlines.- Regulated social media platforms such as Instagram and Facebook through content development, promoting awareness for undocumented/DACA-mented student initiatives and resources related to admissions process.

Lansing, Michigan, United States

- Publicized and processed minutes, public notices, agreements and communications for the City Clerk, maintaining public transparency within the Clerk Office to Lansing citizens.- Assisted in the coordination of City Council Special Ceremonies and Events, increasing voter turnout and participation.- Performed data entry and search of critical file information, contributing to the efficiency of the Clerk Office.- Redacted sensitive information such as Social Security and Credit Card numbers, protecting Lansing citizens’ privacy from identity theft and fraud.- Spearheaded the creation of procedures for the new Website software, increasing productivity in Lansing City government operations, minimizing mistakes in publications on the official City website.- Utilized Microsoft applications like Word and Outlook to communicate with co-workers remotely and for administrative purposes, upkeeping the consistency established within the City documents.

Ann Arbor, Michigan, United States

- Investigated lines from a variety of formal documents to identify trends of surveillance and censorship occurring in international countries using programming language, R, relaying findings to further research- Participated in team dialogue on surveillance/censorship related worldwide events, providing unique sets of perspective on various problems regarding Human Rights violations to collaborators

Ann Arbor, Mi

- Operated with confidential information through an oath, upkeeping the privacy and trust of students and applicants.- Facilitated office communications through phone calls and setting up appointments, enabling admission counselors to reach out to more potential applicants.- Handled visitor questions and complaints, answered and addressed problems, ensuring a positive outlook on the University.- Inventoried viewbooks using Microsoft Excel, allowing information sessions to run efficiently, contributing to the increase in applications to the University.

- Providing friendly and warm customer service experience by welcoming customers,delivering food, taking orders, and ensuring an enjoyable experience.

- Supervised 10-25 youth of ages 5-12 for 3 times a week while maintaining lesson plans and goals, helping to double the attendance of regular students assisting in better school performance.- Trained other youth instructors on efficient teaching habits and curriculum focused on development of the youth, improving number of kids prepared for belt tests.- Managed reception desk where I was given access to the database to handle payments, renewals, and other membership transactions, aiding in family-friendly community.

Bachelor'S Degree, International Studies And Political Science

Minors: Chinese (Asian Languages and Cultures) and Paleontology (Department of Earth and Environmental Sciences)

High School Diploma

Valedictorian