North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, Ga., with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (www.cordenceworldwide.com), a global management consulting alliance. For more information, visit northhighland.com and connect with us on LinkedIn, Twitter and Facebook.

Servant lead and Scrum Master new financial system project and replacement of Contracts application (AS400) project. Establish collaborative partnerships with key stakeholders to ensure project success through leadership buy-in across both Business and IT. Coach and train all levels to help foster Agile transformation. Recommend optimal Agile practices tailored to client needs.• Leveraging Agile techniques and strategic management to establish value driven project prioritization.• Manage project initiation and extensive Capital Authorization Request (CAR) process.• Transformed traditional project management methods to story mapping, story and backlog development including establishing SCRUM ceremonies and roles (ie; daily stand-up, grooming, Business Product Owners and Scrum Masters)

Facilitate day to day Scrum framework activities for Bearded Eagle including requested client engagements.• Develop and deliver classroom training.• Deliver various Agile training classes for personnel teams and private Bearded Eagle clients.• Coach start up teams on Agile methodology, transformational processes/tips and use of Agile specific tools, techniques, ceremonies and software ie; Version One, Rally and light TFS.

Directed business operations and technology improvement initiatives, creating strategies, policies and procedures that aligned services to meet company objectives/goals. Performed IT and business organizational roadmapping and structuring to successfully transform the IT applications department. This included design and delivery of on-going and evolving agile processes/protocol, training and techniques. Led and guided technical teams in implementing enhancements as well as innovative technology solutions to support critical business operations. • Managed project and sustainment delivery teams on resort acquisitions and upgrade/conversion projects including mortgaging, procurement, ecommerce, mobile, inventory and point of sale applications leveraging Agile methodologies (ie; SCRUM and KANBAN).• Coached and supported roadmap and development efforts of Capital Management/Finance key business applications and system enhancements within the Agile framework gaining quicker process efficiency's and ROI’s.• Utilized Agile techniques to recover project milestones and supported Product Owner negotiations around value delivery versus date driven delivery creating a cost efficiency of over $500,000.

Sr. Project Manager, Strategic Management (2004 ­ 2008*)Project Manager, ­ Strategic Management (2002 ­ 2004)Managed corporate wide implementation, training and support of performance/strategic management change initiative. Influenced, consulted and partnered with executive leaders and business units on the practice of performance and strategy management, process reengineering and the application of models based on individual needs. Created intervention tools, established relationships and built alliances to promote and adopt change.• Executed complex enterprise wide communications and marketing campaigns via multiple channels which resulted in increased strategic alignment, leadership and engagement grand mean scores by 22%, 10% and 6% respectively. • Implemented performance/strategy system on time and 12% below budget.• Planned and launched distribution of over 200 balanced scorecards and 1,500 key performance metrics.• Awarded Balanced Scorecard’s Hall of Fame award.

Specifically sought by VP of Finance to manage multiple complex project tracks concurrently for International implementation of Contract Management (Order to Cash) System. Analyzed and documented requirements, process flows and gap analysis for several key processes. Designed and lead International regional and on-site training. Provided on-call and on-site support for International operations in London, Thailand and Spain. • Developed and implemented new financial reporting, commissions and sales administration processes, as well as, reengineered financial processes to allow for global operations and multiple currencies.• Managed conversion of over 700 contracts on domestic and International systems concurrently within 12 hour window with zero impact to operations.

Analyzed distribution channel and customer data for Corporate, Central and Field Marketing & Sales business units. Assisted with design, development and implementation of enterprise wide marketing database.• Led reporting system implementation, developed documentation and conducted corporate and on-site training.• Evaluated departmental IT spending and implemented process controls that increased cost efficiency.• Provided ad hoc Marketing & Sales analysis and pinpointed change opportunities to support Customer Relationship Management Processes which reduced marketing & sales costs by 20%.

Analyzed distribution channel and customer data for Corporate, Central and Field Marketing & Salesbusiness units. Assisted with design, development and implementation of enterprise wide marketing database. Led reporting system implementation, developed documentation and conducted corporate and on-site training. Evaluated departmental IT spending and implemented process controls that increased cost efficiencies. Provided ad hoc Marketing & Sales analysis and pinpointed change opportunities to support Customer Relationship Management Processes which reduced marketing & sales costs by 20%.

Selected by VP, Marketing & Sales Finance to assist with General Ledger replacement initiative. Conducted training for corporate, regional and field personnel; Designed and implemented financial models for distributing sales commissions to over 25 field operations. • Researched and inventoried assets totaling over $3.5 million for discontinued operations • Reclassified over three million dollars in wages and benefits every fiscal period.